Sotho Speaking Customer Service Advisor

Surgo Hr & Training; Gauteng; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A client based in Sandton is looking for a Sotho Speaking Customer Service Advisor. The role involves delivering exceptional customer service, resolving inquiries, and ensuring compliance with company policies. Ideal candidates should have strong communication skills and relevant experience in customer service.

Qualifications

• Minimum of 12 months unbroken inbound call centre experience.
• Experience in healthcare, insurance, financial, or administrative industries.

Responsibilities

• Answering calls and responding to customer requests.
• Identifying, researching, and resolving customer issues.
• Maintaining customer quality standards.

Skills

Fluent in Sotho

Fluent in English

Customer service

Administrative skills

Education

Grade 12

Tools

MS Office Suite

Job description

Our client based in Sandton is seeking a Sotho Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly.

Responsibilities include:

1. Answering calls and responding to customer requests
2. Providing customers with product and service information
3. Identifying, researching, and resolving customer issues using the in-house operating system
4. Completing call logs and reports
5. Assisting irate members and escalating when required to senior agents or team leaders
6. Ensuring productivity levels are maintained and quality standards are met
7. Performing daily administrative functions and accurately capturing information in CRM systems
8. Adhering to company policies, supporting business processes, and ensuring compliance with legislation
9. Monitoring SLA adherence and case completion times
10. Maintaining customer quality standards

Requirements:

• Passed Grade 12
• Fluent in Sotho (Read, Write, Speak)
• Fluent in English (Read, Write, Speak)
• Proficient in MS Office Suite
• Clear criminal record
• Available immediately
• Own transport (advantage)

Experience:

• Minimum of 12 months unbroken inbound call centre experience
• Customer service experience
• Administrative experience
• Experience in healthcare, insurance, financial, or administrative industries, with knowledge of relevant legislation (highly desirable)

Salary and working hours:

The salary is competitive. Working hours are Monday to Friday from 08:00 to 17:00, and every second Saturday from 08:00 to 12:00.

To apply, please quote reference number LRW88YW6 in the subject line or email body when applying via this job board.

Surgo (Pty) Ltd is committed to diversity and encourages applications from people with disabilities and from diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, consider your application unsuccessful and feel free to reapply. Your CV will be stored for future opportunities unless you request otherwise.