Information Systems Support Specialist

Hhs, Llc; Gauteng; Hybrid; USD 60 000; Full time

Job summary

Join a progressive and innovative support team that thrives on leveraging cutting-edge SaaS applications to enhance user experiences. This role offers the opportunity to advance your technical skills while providing exceptional customer service in a fast-paced environment. As part of a family-owned business, you will contribute to a culture that values diversity and internal growth, ensuring a fulfilling career path. With a blend of remote and in-office work, this position is designed for those who are eager to grow their skills and make a meaningful impact.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Employee Assistance Program

Career Development

Ongoing Training

Qualifications

• 3+ years of experience in technical support roles.
• Proficient in troubleshooting various operating systems and network issues.

Responsibilities

• Provide technical support for hardware and software issues.
• Deliver exceptional customer service through clear communication.

Skills

Technical Support

Windows 10 Troubleshooting

macOS Support

Android Support

iOS Support

Network Security

VPN Troubleshooting

Customer Service

Multi-tasking

Remote Desktop Solutions

Tools

Google Workplace

Salesforce

Concur

Workday

LogMeIn

Job description

Information Systems Support Specialist

Apply locations: Dripping Springs, TX
Time type: Full time
Posted on: Posted 17 Days Ago
Job requisition id: R25_Location : HHS Home Office
Pay Rate: Salary - Salary Plan, $60,000.00 USD Annual
Scheduled Shift: Job Description
Remote Work Schedule: 4 office / 1 remote

We offer 1 work-from-home day after meeting minimum training requirements. Are you ready to advance your technical skills and customer service philosophy?

We are a progressive, forward-thinking support and implementation department leveraging cutting-edge SaaS applications to help users solve problems efficiently and effectively.

Our tools include Google Workplace, Salesforce, Concur, Workday, and other cloud products and services. We seek career-oriented individuals who want to grow their skills, income, and experience in a fast-paced yet fun environment.

Located in Dripping Springs, our recently constructed 50,000+ sq ft home office campus spans over acres of Texas hill country.

Key Responsibilities

1. Provide technical support to end-users in call center help desk or PC repair environments, addressing hardware, software, and network issues.
2. Troubleshoot and resolve issues with Windows 10, macOS, Android, iOS, printers, wireless routers, network security, and VPNs.
3. Deliver exceptional customer service through clear communication over phone and remote desktop solutions.
4. Collaborate with team members and follow directives, working efficiently with minimal supervision.
5. Continuously enhance technical knowledge and problem-solving skills to provide optimal support.

Qualifications

• At least 3 years of experience supporting end-users in call center help desk or PC repair environments.
• Proficiency in troubleshooting Windows 10, macOS, Android, iOS, printers, wireless routers, network security, and VPNs.
• Ability to support users effectively over the phone and via remote desktop tools like LogMeIn.
• Strong multi-tasking skills, excellent work ethic, and communication skills.
• Ability to follow directives and work independently.

What We Offer

• Paid time off (vacation and sick leave).
• Medical, dental, and vision insurance with employer match.
• Employee assistance program (EAP).
• Employee resource groups (ERGs).
• Career development and ongoing training.

Important to Know

Veterans and military candidates are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to diversity and inclusion.

Who is HHS

HHS is a private, family-owned business providing services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and promote internal growth, believing many future leaders are within our organization. Our Diversity, Equity, and Inclusion (DEI) team fosters a respectful, inclusive environment.