Senior Receptionist / Practice Manager - Medical

Prostaff Holdings; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading healthcare practice in Johannesburg is seeking a Medical Receptionist to manage patient interactions and administrative tasks. The ideal candidate will have strong people skills, be computer literate, and possess basic Excel skills. Responsibilities include handling calls, scheduling appointments, and maintaining patient records. The salary package is negotiable based on experience.

Qualifications

• Experience in a medical reception role is essential.
• Experience with Elixir-Live Billing Practice preferred but training will be provided.

Responsibilities

• Managing all incoming calls and administration.
• Confirming and setting up patient appointments.
• Maintaining patient information and financial records.

Skills

People Skills

Computer Literacy

Basic Excel Skills

Numerical Skills

Education

Matric

Job description

• Minimum matric and previous experience having worked in a medical reception role is essential for the role.
• Previous experience working on Elixir-Live Billing Practice is preferred but not essential as training will be given.
• The successful candidate must be a team player with excellent people skills to deal with all levels of patients and visitors within the practice.
• Must be computer literate with basic excel skills.
• Must be good with figures as the person will be handling a lot of invoicing and pricing.

The successful candidate will be responsible for :

• Managing and coordinating all incoming calls and administration as well as deal with patients and visitors who have appointments with specialists in their rooms.
• Confirming and setting up appointments in person or by telephone or online and ensuring reminders of appointments are sent to patients.
• Keeping patient appointments on schedule by notifying specialists of patient's arrival or delays.
• Maintaining patient information by obtaining, recording, and updating personal and financial information.
• Recording and updating financial information, such as patient charges, controlling credit extended to patients, filing, collecting, and expediting third-party claims.
• Helping patients in distress by responding to emergencies.
• Liaising and coordinating with the physiotherapy management team and the reception staff.
• Overseeing the half-day receptionists and ensuring checking of inputs into the billing and appointment programme.
• Maintaining business office inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, scheduling equipment service and repairs.
• Assisting with the marketing of the practice, including on social media.

Salary package, including benefits, is highly negotiable depending on experience gained.

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Medical Receptionist • Johannesburg, South Africa