General Manager

Bidvest Prestige; Pretoria; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic manager to lead a team in achieving profit targets and ensuring compliance with service standards. This role involves strategic planning, staff management, and enhancing operational effectiveness through effective decision-making and resource allocation. The ideal candidate will have a strong background in operations and financial management, along with excellent communication skills. Join a forward-thinking company dedicated to excellence and innovation in the services sector, where your leadership can make a significant impact.

Qualifications

• 5 years relevant managerial experience in the services industry.
• Knowledge of OHS Act and ISO 9001 Quality Management.

Responsibilities

• Manage staff and ensure compliance with Service Level Agreements.
• Develop and implement strategic plans to achieve business objectives.

Skills

Operations Management

CRM Management

Financial Management

Analytical Skills

Negotiation Skills

Customer Focus

Education

NQF Level 7: Degree or Advanced Diploma

Matric (Senior Certificate)

Tools

MS Word

MS Excel

MS PowerPoint

MS Project

MS Outlook

Job description

ROLE PURPOSE

To obtain profit contribution by managing staff, establishing & accomplishing business objectives, and ensuring compliance with Service Level Agreements (SLAs).

MAIN OUTPUTS

1. Execute effective planning, delegating, coordinating, staffing, organizing, and decision-making to attain profit targets while ensuring compliance with SLAs.
2. Develop & implement a strategic plan by studying technological & financial opportunities, presenting assumptions, and recommending objectives.
3. Ensure the realization of objectives through establishing plans, budgets, setting results measurements, allocating resources, and conducting continuous progress reviews.
4. Coordinate efforts by establishing procurement, production, field, and technical services policies and practices; coordinating actions with corporate staff.
5. Assign accountabilities, plan, monitor, appraise job results, develop a climate for information sharing, and provide development opportunities.
6. Build & uphold the company image through collaboration with customers, community organizations, employees, and enforcing ethical business practices.
7. Maintain quality service by establishing & enforcing organizational standards.
8. Stay updated with industry trends by attending seminars/workshops, reviewing publications, establishing networks, and benchmarking best practices globally.
9. Enhance staff effectiveness through recruiting, selecting, orienting, training, coaching, counseling, and communicating company strategies and objectives.
10. Manage staff performance, facilitate improvement through monitoring, coaching, support, and feedback.
11. Handle employee relations, workplace conflicts, and implement corrective actions per company policies.
12. Responsible for capacity building of subordinate managers.

QUALIFICATIONS AND SKILLS

The applicant must meet the following requirements:

• NQF Level 7: Degree or Advanced Diploma
• Matric (Senior Certificate)
• Valid SA Driver's License
• 5 years relevant managerial experience in the services industry
• Operations, CRM & Financial Management skills
• Intermediate skills in MS Word, Excel, PowerPoint, MS Project, and Outlook
• Knowledge of OHS Act, ISO 9001 Quality Management, and Risk Management Systems

FUNDAMENTAL COMPETENCIES

• Initiative and proactivity
• Deadline-driven and highly motivated
• Stress tolerance
• Excellent written and oral communication skills
• Capacity building and coaching
• Customer focus and quality management
• Negotiation skills
• Analytical skills and process improvement
• Financial planning and strategy
• Teamwork and partnering
• Relationship building
• Strategic thinking and planning