It Support Technician

Development Bank Of Southern Africa (Dbsa); Gauteng; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in South Africa is seeking an IT Support Technician to provide efficient technical assistance within the Independent Power Producer Office. This contract role focuses on maintaining IT systems and delivering excellent customer service to staff, ensuring the effective functioning of technology that supports strategic operations.

Responsibilities

• Provide technical support to end users, including maintaining, installing, configuring, and repairing computer systems.
• Ensure accurate record-keeping of IT-related tasks, assets, and procedures.
• Maintain an excellent customer service approach in all tasks.

Skills

Technical support

Customer service

System maintenance

Job description

The IT Support Technician role is an ICT support function located within the ICT Unit of the Independent Power Producer Office (IPPO).

Background of the IPPO

The IPP Office was established to provide rapid solutions to South Africa's severe electricity supply constraints by procuring new energy generation capacity from Independent Power Producers (IPPs).

The IPPO was created as a project office hosted by the Development Bank of Southern Africa (DBSA) under a Memorandum of Agreement (MoA) between the Department of Mineral Resources and Energy (DMRE), now the Department of Electricity and Energy (DEE), National Treasury, and the DBSA.

Its mandate includes :

• IPP Energy Procurement Management
• Monitoring, Evaluation, and Contract Management
• Professional Advisory Services

The IPPO's skills, expertise, and success in mobilising and delivering on time are recognized both domestically and globally.

Role of the IT Support Technician

The IT Support Technician is a vital support role responsible for providing efficient technical assistance and support to IPP Office staff.

This includes supporting users of computer systems, networks, and software, with a focus on maintaining and enhancing the effective functioning of IT systems and tools that support the IPP Office's strategic operations and deadlines.

Responsibilities

1. Report to the IT Manager
2. Provide technical support to end users, including maintaining, installing, configuring, and repairing computer systems and other technologies
3. Ensure accurate record-keeping of IT-related tasks, assets, and procedures
4. Maintain an excellent customer service approach in all tasks

Contract Details

This is a contract position until 31 March.