Reservations Office Manager

findojobs-za; Pretoria; Hybrid; ZAR 300 000 - 500 000; Full time

Job summary

The Council for Scientific and Industrial Research (CSIR) seeks a Reservations Office Manager to oversee the Reservations Office in Pretoria. The role involves managing performance, ensuring customer satisfaction, and achieving sales targets while maintaining operational standards. Ideal candidates will have a National Diploma in Event Management and relevant experience in conferencing.

Benefits

Flexible hybrid work arrangements

Learning and development opportunities

Competitive remuneration packages

Recognition through CSIR Excellence Awards

Qualifications

• At least five years of experience in conferencing, international experience preferred.
• Management experience is advantageous.
• Strong system and process skills.

Responsibilities

• Manage and motivate the performance of Event Coordinators.
• Establish and maintain operating standards for the Reservations Office.
• Meet sales targets and maximize venue occupancy.

Skills

Customer focus

Sales insight

Interpersonal skills

Attention to detail

Delegating

Education

National Diploma in Event Management

CMP certification

Job description

Join to apply for the Reservations Office Manager role at the Council for Scientific and Industrial Research (CSIR).

About CSIR

The Council for Scientific and Industrial Research (CSIR) is a leading scientific and technology research organisation that researches, develops, localises, and diffuses technologies to accelerate socio-economic prosperity in South Africa. The organisation's work contributes to industrial development and supports a capable state.

Position: Reservations Office Manager

The CSIR has a vacancy for a Reservations Office Manager in the CSIR Conferencing and Accommodation (C&A) portfolio. The incumbent will be responsible for managing the CSIR ICC Reservations Office to achieve annual sales targets and ensure customer satisfaction for sustainable repeat business, through the implementation of standards and monitoring the use of product mix. The Reservations Office is the primary communication channel between customer requirements and CSIR ICC operating departments, ensuring internal and external client satisfaction and optimal use of facilities.

Location

This position is based in Pretoria.

Reporting To

Business Development Manager

Key Responsibilities

1. Manage and motivate the performance of the CSIR ICC Event Coordinators.
2. Establish, implement, and maintain operating standards, processes, and procedures for the Reservations Office.
3. Ensure all contracts are signed and deposits received prior to events, and check final invoices to minimize risks.
4. Meet sales targets by monitoring performance and implementing corrective actions.
5. Maximize venue occupancy and revenue, advising on logistics and utilisation of facilities.
6. Foster communication between Event Coordinators and operational departments.
7. Develop and promote value-added client products/services, such as accommodation, transport, and tours.
8. Monitor commission payments and control the Reservations Office budget and assets.
9. Contribute to strategic planning with reports, ideas, and budget management.
10. Maintain a healthy work environment supporting good employee relations and teamwork.

Qualifications, Skills, and Experience

• National Diploma in Event Management with at least five years of experience in conferencing, international experience preferred.
• Management experience and certification (e.g., CMP) advantageous.
• Strong system, process, and customer focus skills.
• Sales insight, delegating, accuracy, attention to detail, and interpersonal skills.

What CSIR Offers

• Flexible hybrid work arrangements.
• Learning and development opportunities.
• Competitive remuneration packages including pension, insurance, and medical aid contributions.
• Recognition through CSIR Excellence Awards.

Application Details

Closing date: 20 May. Feedback will be given to shortlisted candidates only. For inquiries, email us (applications not accepted via email).

Additional Information

The CSIR is an equal opportunity employer and prioritizes candidates from designated groups, in line with the Employment Equity Act. Applicants consent to background checks, including credit, criminal, and verification of qualifications and employment history. The CSIR reserves the right to withdraw the vacancy at any time and to not appoint if a suitable candidate is not found.