Regional Account Manager - KZN / Mpumalanga

Schauenburg Systems; KwaZulu-Natal; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead their technical and sales activities. This role involves managing a dedicated team, ensuring customer satisfaction, and achieving sales targets within a defined market. The ideal candidate will have extensive experience in electronic sales, particularly in the mining sector, and possess strong leadership and project management skills. If you are passionate about driving growth and building relationships in a fast-paced environment, this opportunity is perfect for you. Join a company that values innovation and excellence, and take your career to the next level.

Qualifications

• 7 years' experience in electronic sales, with 4 years at senior level.
• Highly computer literate, especially with Microsoft Office.
• Knowledge of the Labour Relations Act and training techniques.

Responsibilities

• Manage technical and sales activities in assigned market.
• Achieve sales quotas and maintain customer satisfaction.
• Lead a team and ensure compliance with company policies.

Skills

Electronic Sales

Project Management

CRM Software

Customer Relationship Management

Supervisory Skills

Technical Knowledge

Education

Matric

Degree in Marketing/Sales

Technical Training in Engineering/Mining

Tools

Microsoft Office

CRM Program

Job description

Schauenburg Systems is dedicated to providing equal employment opportunities. We strongly encourage EE candidates and individuals with disabilities to submit their applications.

MAIN PURPOSE

Responsible for the management, development and performance of Technical and Sales activities in assigned market. Directs a technical and sales team and provides leadership towards the achievement of maximum profitability and growth in line with the company vision and values. Achieves maximum profitability, growth and account penetration within an assigned territory and / or market segment by effectively selling and supporting the company's products and / or related services.

KEY RESPONSIBILITIES

Leadership

• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Leads by example.
• No complaints or disciplinary action has been taken concerning company policies on business ethics.
• Responsible for the communication between the company and the client
• Achieves assigned sales & service quota in designated strategic accounts
• Project management.
• Achieves strategic customer objectives as defined by company management
• Co-ordinates involvement of company personnel, including support, service and management resources, to meet account performance objectives and customers' expectations
• Decisive Planning.
• Maintain high customer satisfaction rating that meet company standard
• Responsible for selling and managing company products, services and solutions to customers within a specific geographic territory.
• Ensure customer satisfaction and effective stakeholder management is achieved.
• Sales & technical budgets / forecast s have been achieved.
• Meeting and maintaining sales budgets, including Nett profit
• Monitor sales vs. Budget monthly with plan of action to ensure budget & targets are met.
• Bi-weekly visit to client base within sales region.
• Completed call register. (Weekly)
• Identifying sales & service opportunities
• Bi-weekly visit to client base within sales & service area are done.
• Make use of CRM program
• Offering of Maintenance contracts when sales are done.
• Negotiating and closing sales & service deals.
• Daily quotations done as per process.
• Follow up on quotes & outstanding orders. (Sales & Service related).
• Logging all opportunities on CRM program
• Make telephone calls and in-person visits and presentations to existing and prospective customers.
• Bi-weekly visit to client base within sales & service region.
• Completed call register. (Weekly)
• Answering of technical questions from potential and existing customers.
• Must be able to answer technical questions and escalate to the relevant parties if uncertain and be able to provide feedback to the clients.
• No complaints are received from customers.
• All external product training has been done.
• Establishes, develops and maintains relationships with existing and prospective customers.
• Bi-weekly visit to client base within sales & service area.
• Customer survey completed every 3-6 months.
• Strive to meet Customer Centricity
• Provide timely, accurate, competitive pricing on all completed prospects & applications submitted for pricing and approval, while striving to maintain maximum profit margin.
• Following quotation procedures.
• Actively communicate on sales & service opportunities and market pricing
• Monthly sales forecast to be submitted by the 25'Th of each month.
• Resolve customer problems and complaints.
• Relevant Management is aware of problems and complaints.
• Communicating to technical staff, Sales Rep, Exec, BU & Management to deal with customer complaints.
• Making use of action plans, meeting all deadlines and constant communicating feedback to various stakeholders.
• Customer and stakeholder satisfaction.
• Customer survey completed by customers is above 80 % in scoring when rating sales.
• Sales Rep, Exec, Technical Coordinator, Service Manager or Sales Director is involved in site visits.
• Constant communication to clients and feedback to Management.
• Identify product improvements or new products by remaining current on industry trends.
• New product ideas / or existing product improvements have been registered through the ECR / NCR document & company proses.
• Maintain quality service by establishing and enforcing organization standards.
• Customer survey completed by customers is above 80 % in scoring when rating sales.
• No complaints received from Project or technical staff with regards to incorrect quoting.
• Ensure that the relevant parties are involved in new orders.
• Hosting of monthly technical meetings with regional technical & Sales staff.
• Ensure all FSR (Field Service Reports) are captures and kept up to date.
• Attending trade shows and conferences and providing feedback on new products, pricing and market conditions
• Relevant feedback is given to Manager on all shows, exhibitions and demos.
• Various Business Unit Managers are involved in all shows / exhibitions.
• Responsible for stand setup, breakdown and ensuring that our company name is not brought into jeopardy.
• Coordinates sales & service efforts with marketing, sales management, accounting, logistics and technical service groups.
• Updated information on sales & service is communicated to all relevant parties.
• Updating of Monthly sales & service forecasts
• Updating of quarterly Market intelligence report
• Maintain accurate records of all invoiced sales & services, payments.
• Review monthly sales & service figures that will be send out by Sales & Business Development Director
• Develops a business plan and sales strategy for the market that ensures attainment of company sales & service goals and profitability in conjunction with the technical coordinator, sales Rep / Exec.
• Monthly sales & service forecast is submitted to Manager, as well as updated on the located drive.
• Bi-weekly visits to clients within region are done.
• Completed call register
• Prepares action plans by individuals as well as by team for effective search of sales leads and prospects
• Monthly action plan on sales prospects submitted to Manager.
• Register all leads & opportunities on CRM program
• Initiates and coordinates development of action plans to enter new markets
• Monthly action plan on market research in your region submitted to Manager.
• Weekly call register to be updated that includes new potential clients
• Develop annual budget in conjunction with technical coordinator and sales Rep / Exec.
• Three months forecast to be updated on the located drive monthly and sent to the RAM by the 25th of each month.
• Controls expenses to meet budget guidelines.
• Remain within budget.
• Only entertain and invest in Clients when applicable.
• Ensure approval from Sales Director is received before entertaining.
• Monitor sales & service vs. budgets monthly, with plan of action to meet budget.

Administration

• Preparing and presenting bids and quotations that meet specific customer expectations and project.
• Tenders are completed as per tender process, requirements and submitted on time.
• All presentations are done in a professional manner and on the correct format.
• Ensure all demo equipment is tested and in working condition 2 days prior to presentation
• Approving of sales bids and quotations before submitting to customer.
• Supporting documentation are in place (project plan, URS).
• Correct company procedures are used.
• Use of CRM program
• Involve various Management if bid is higher than 2 million Rand.
• All regional related PODs are captured by the relevant administrator
• Ensure outstanding POD register is updated monthly (Area administrator)
• Ensure outstanding payments are followed up monthly (Area administrator)
• Ensure that the stock levels within the region are monitored and up to date.
• Scheduling of visits or meetings with customers within designated sales territory.
• Customer survey to be completed every 3 – 6 months.
• Make use of the relevant systems to log customer frustrations
• Researching on a regular basis the industry trends, competitors in the market and knowledge of target customers.
• Update SWOT analysis in conjunction with BU once every three months. (Market Intelligence register)
• Compiling and submitting of monthly reports to relevant departments / Managers.
• Following reports are submitted monthly :
• Problems on hand
• Sales & service forecasts to be update
• Project involvement
• Attending monthly meetings
• Service income forecast
• Stock sheet update
• Pre-approval overtime forms
• Maintaining a database of information for sales prospects and existing customers
• Database is always up-to-date and sent monthly to your manager.
• Market Intelligence database to be updated quarterly
• Customer information to be updated quarterly

SHEQ

SHEQ Management System adequate and effective :

• Achieve 85% compliance on IMS and client SHE File audits for area
• Implement SHEQ culture in area
• Contractors' management as per IMS
• SHEQ Objectives and Procedures Implemented and Maintained.
• QEHS Policy is implemented
• Demonstrate strong leadership and commitment to the company's QEHS policy.
• No Sect 24 Contraventions, Environmental NEMA
• Waste is management properly
• Reporting of all incidents
• Promote a culture of continuous improvement in quality, environmental, health, and safety performance by identifying and reporting potential hazards and suggesting corrective actions.

Training :

• Training needs identified and training plan in place.
• All SHEQ related training is conducted for all employees
• Training in HIRA and control
• All statutory training is conducted
• Awareness campaigns are conducted
• Actively participate in safety, health, and environmental training programs and initiatives

Legal compliance :

• Service Level Agreements in place with all customers internal and external
• Compliance with client requirements
• SHE resources are provided (first aider, SHE Rep, fire marshal)

Leadership :

• Competent supervisors are appointment
• All employees are trained and skilled
• Give resources for SHEQ compliance
• Provide PPE
• Monitor SHEQ programme and reporting
• Ensure compliance with the company's Information Security and IT Policy, including maintaining the confidentiality, integrity, and availability of information assets

Quality :

• Ensuring quality of products is not compromised
• Quality is maintained
• Section 21 files are in place and submitted and approved by client.

MINIMUM REQUIREMENTS

Education

• Matric
• Degree or recognised diploma in Marketing / Sales or similar qualification
• Formal in technical training in / Engineering / Mining and electronics.

Experience

• 7 years' experience in electronic sales, with four years at senior level – preferably the mining industry
• Highly Computer literate (Microsoft Office Package);
• 3-5 years' experience as a key Accounts Manager
• Supervisory skills
• Knowledge of company product
• Knowledge of the Labour Relations Act
• Knowledge of training and supervisory techniques
• Knowledge of company policy and procedures
• Valid driver's license
• Own Vehicle

All applicants who meet the minimum requirements and wish to apply should do so on or before 12 May2025 at 12 : 00

Consider your application unsuccessful. should you not hear from us within 3 weeks.

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