Technical Support Specialist I (6-month contract)

Capitec; Bellville; On-site; ZAR 250 000 - 400 000; Full time

Job summary

Capitec is seeking energetic individuals for an IT support role, providing 2nd Tier technical support to bank branches. The ideal candidate will have 1-2 years of experience in IT service delivery, strong analytical skills, and a relevant IT qualification. This position offers a chance to be part of a dynamic team committed to excellent service in the banking industry.

Qualifications

• 1-2 years of experience in IT service and technical support.
• Basic hardware, software, and network support experience.
• Clear criminal and credit record.

Responsibilities

• Provide comprehensive 2nd Tier technical support to Capitec Bank branches.
• Conduct thorough root cause analysis to resolve technical issues.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Interpersonal & Relationship management Skills

Problem solving skills

Education

Certification in Information Technology - Computer Science

Certification in Information Technology - Technical Support

Relevant tertiary qualification in Information Technology - Computer Science

Relevant tertiary qualification in Information Technology - Technical Support

Job description

Apply By:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To provide comprehensive 2nd Tier technical support to Capitec Bank branches and 1st Tier technical support to campus environments, promptly addressing and resolving technical queries while adhering to service level agreements.
• Conduct thorough root cause analysis to identify and resolve technical issues, ensuring a seamless and efficient operation for Capitec Bank and its stakeholders within the agreed service level agreements.
  
  

Experience

Minimum:

• 1-2 years of experience in an IT service and technical support delivery capacity
• IT Branch support experience (or Branch champion experience for internal candidates)
• Basic hardware, software and network support experience.
  
  

Ideal:

• 2+ years of experience in an IT service delivery capacity.
• Working in a service / client engagement environment.
  
  

Qualifications (Minimum)

• Certification in Information Technology - Computer Science or Information Technology - Technical Support
  
  

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Technology - Technical Support
  
  

Knowledge

Minimum:

• Client care and service protocol
• Basic hardware, software and network support principles
• Troubleshooting and root cause analysis
  
  

Ideal:

• Banking systems
• Conflict management skills
  
  

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Interpersonal & Relationship management Skills
• Problem solving skills
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.