Customer Service Specialist Portuguese or French

Wenz; Bellville; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company is seeking a Customer Service Specialist who speaks French or Portuguese to enhance Member experience through coaching and mentoring. The role involves building relationships, supporting business development, and maintaining trust with Members. Ideal candidates will have experience in network marketing and a strong background in customer service, alongside relevant qualifications.

Qualifications

• 2-3 years experience in Network Marketing or related fields.
• Coaching and mentoring entrepreneurs to reach business goals.
• Intermediate computer literacy.

Responsibilities

• Build relationships and support Members by explaining the business.
• Conduct one-on-one coaching sessions for skills development.
• Respond promptly to inquiries and provide accurate information.

Skills

Coaching

Mentoring

Customer Service

Business Development

Sales

Network Marketing

Computer Literacy

Education

National Senior Certificate

Bachelor's degree in Business Management

Job description

Customer Service Specialist French or Portuguese Speaking

Experience

1. 2-3 years experience in Network Marketing / Entrepreneurial experience, coaching and mentoring entrepreneurs to reach business goals, customer service, business development, sales, or related fields.

Knowledge

1. Coaching / Mentoring Background
2. Network Marketing
3. Computer literacy - intermediate

Purpose

The role is to enhance Member experience by acting as a mentor and coach, supporting Members through their business journey to understand the business and overcome challenges, incentives, and goals.

Hats You May Wear

• Communicate effectively between teams and across business units to achieve goals.
• Ensure the quality and detail of all work executed.
• Uphold company values and culture in all interactions and duties.
• Provide feedback and solutions to Members while representing the company.
• Seek learning opportunities, commit to growth, and adapt to change.
• Inspire and motivate Members facing obstacles or aiming for higher goals using motivational strategies.
• Conduct one-on-one coaching sessions to provide business guidance and skills development.

Job Responsibilities

1. Build relationships and support Members by explaining the business and understanding their needs.
2. Develop trust with Members and propose solutions to meet their goals.
3. Act as a communication link, resolving issues and handling complaints to maintain trust.
4. Respond promptly and professionally to inquiries, providing accurate information about products and processes.
5. Support Members in their business development, including onboarding, education on rewards, and strategy development.
6. Assist Members in achieving targets and advancing in leadership levels.
7. Maintain full understanding of the online system, business, and products, and record all interactions accurately.
8. Promote new products and respond to product-related queries professionally.

Ad-Hoc Responsibilities

• Investigate PV appeals and maintain accurate records.
• Contribute to positive impact on Members’ lives and overall business growth.
• Develop strategies for overcoming challenges and achieving goals.
• Foster a supportive team culture.
• Attend training sessions and apply new knowledge to improve service.

Qualifications

National Senior Certificate or equivalent; Bachelor's degree in Business Management or related field is advantageous.