JUNIOR WORKSHOP AND SERVICE TECHNICIAN - DURBAN

The Legends Agency; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Durban is seeking a Junior Workshop and Service Technician to provide essential service for vacuum pumps. The role requires a responsible individual with mechanical and electrical expertise, excellent communication skills, and a customer-oriented approach. The successful candidate will manage repairs and servicing, ensuring customer satisfaction while adhering to health and safety regulations.

Benefits

Market-related package

Provident fund

Office computer

Cell phone/tablet

Vehicle for work use

Qualifications

• Minimum Grade 12 or N6, preferably with a trade qualification.
• 3-5 years experience in a service workshop.
• Hands-on, proactive, and customer-focused.

Responsibilities

• Perform servicing and repairs on vacuum pumps.
• Manage customer inquiries and sales process.
• Maintain workshop procedures and stock levels.

Skills

Mechanical experience

Electrical experience

Communication skills

Numerical skills

Time management

Customer-focused

Education

Grade 12 or N6

Trade qualification as Millwright or Fitter & Turner

Tools

Microsoft Office

Outlook

Pastel

Job description

JUNIOR WORKSHOP AND SERVICE TECHNICIAN - DURBAN

About the job JUNIOR WORKSHOP AND SERVICE TECHNICIAN - DURBAN

JUNIOR WORKSHOP AND SERVICE TECHNICIAN - DURBAN

We require a mature, responsible, and customer-oriented individual to join our team as a workshop and service technician. Our vacuum pumps are critical to our customers' processes, so prompt and accurate service is essential. The successful candidate must be able to manage multiple issues simultaneously and respond effectively to customer needs, both during and outside of normal working hours.

Employee

New Position

Job Title

Junior Workshop and Service Technician

Qualifications

Minimum Grade 12 or N6, preferably with a trade qualification as Millwright or Fitter & Turner.

Age

25 to 35

Team

Service and sales team based in Durban

Reporting to

Branch Manager

Remuneration

Market-related package plus provident fund, office computer, cell phone/tablet, and vehicle for work use.

Experience Required

• 3-5 years experience in a service workshop
• Mechanical & electrical experience with pumps and electrical motors, preferably vacuum pumps
• Must be hands-on and precise
• Proactive, energetic, helpful, and a team player
• Excellent verbal and written communication skills
• Passionate, enthusiastic, and customer-focused
• Sales-oriented mindset for repairs
• Self-disciplined, results-driven, able to work under pressure
• Strong numerical and data handling skills
• Ability to multitask in a high-performance environment
• Professional approach to repairs and servicing
• Good planning and time management skills

Job Description

• Strong knowledge of mechanical and electrical principles
• Hands-on work in the service centre
• Perform stripping, cleaning, testing, and assembling of vacuum pumps
• Book in pumps upon delivery and inform line manager
• Communicate professionally with customers regarding faults and servicing
• Travel for onsite servicing and repairs as needed
• Manage the sales process from enquiry to delivery and payment
• Create job cards and quotations
• Follow up on offers and orders
• Order local parts and prepare spares for delivery or collection
• Be computer literate; experience with Microsoft Office, Outlook, Excel, Pastel is advantageous
• Log data and track monthly statistics
• Update company SharePoint and lean kits daily
• Follow and improve workshop procedures
• Adhere to employment conditions and work overtime when necessary
• Willing to learn new skills and undergo training
• Maintain stock and spares levels awareness
• Report to senior technician and branch manager
• Experience in managing workshop staff is a plus
• Travel overseas for training may be required
• Travel to branches in CT, Jhb, and PE as needed
• Assist with deliveries, collections, and customer inquiries
• Source parts for products and assist walk-in customers
• Provide follow-up on service schedules

Programmes

• Microsoft
• Outlook
• Geopal

Other

• Drive continuous improvement and lean development
• Help achieve branch KPIs
• Comply with Health and Safety regulations
• Perform additional duties as requested
• Develop business through value-added selling and lead generation

Note: We will conduct technical ability tests with shortlisted candidates.