Technical Support Engineer (3rd Line)

Capital Edge Recruitment; Cape Town; Hybrid; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a skilled Technical Support Engineer to join their dynamic team in Cape Town. This role offers an exciting opportunity to work on complex IT projects and infrastructure solutions, providing advanced support to clients worldwide. You'll be engaged in troubleshooting, system upgrades, and collaborating with a tight-knit team that values initiative and service excellence. With a strong emphasis on professional growth, this position promises a rewarding career path in a fast-paced environment that fosters learning and innovation. If you're passionate about technology and client success, this role is perfect for you.

Benefits

Hybrid work flexibility

Professional growth opportunities

Mentorship and career development

Collaborative team environment

Qualifications

• 3-4+ years of 3rd Line Support experience with strong technical skills.
• Knowledge of Microsoft environments, virtualization, and networking.

Responsibilities

• Provide technical support across global client environments.
• Assist with planning and implementing IT infrastructure projects.

Skills

3rd Line Support Experience

Microsoft Active Directory

Hyper-V

Backup Technologies

Networking

M365 Suite

Client Communication

Tools

Veeam

MSP360

Autotask PSA/RMM

Job description

Technical Support Engineer (3rd Line) – Cape Town.

Join a high-performing technical team providing advanced IT support and infrastructure solutions to clients across the South Africa, UK, Europe, Asia, and the US.

If you’re a skilled and ambitious 3rd Line Support Engineer looking to do more than just ticket support, this opportunity offers exposure to complex projects, architecture design, presales, and more.

A Managed Services Provider known for their collaborative, tight-knit team and a strong emphasis on learning and growth. You’ll be working in a fast-paced, rewarding environment where initiative, ownership, and excellent service delivery are highly valued.

What You’ll Be Doing:

• Provide technical support across global client environments (via phone, email, remote, and onsite in SA).
• Troubleshoot and resolve hardware issues, including working with third-party vendors to resolution.
• Support, maintain and upgrade Microsoft environments (Cloud & On-Prem), virtualization, and backup systems.
• Assist with planning and implementing IT infrastructure projects, including site network builds, upgrades, and security deployments.
• Work closely with the professional services team on complex issues and rollouts.
• Participate in technical presales and solution design conversations.
• Maintain clear documentation and network diagrams for systems, procedures, and configurations.
• Ensure excellent service delivery by working flexible hours aligned with international client support needs.

You’ll Work on Projects Like:

• Building Hyper-V high-availability replication environments
• Designing and implementing secure, scalable networks
• Upgrading and modernizing server environments
• Identifying and resolving network performance bottlenecks
• Building new office IT infrastructure setups
• Managing change requests and system improvements

What You Bring to the Table:

• 3–4+ years of solid 3rd Line Support experience
• Strong knowledge of:
• Microsoft Active Directory, Group Policy, DNS, DHCP
• Hyper-V, virtualization, and infrastructure maintenance
• Backup technologies (Veeam, MSP360, LiveVault – Cloud & On-Prem)
• Networking (VLANs, VPNs, Firewalls, IP routing, cyber security)
• Wireless networking and endpoint protection
• Microsoft Server (2012R2–2022), and Microsoft Desktop OS
• M365 Suite, Azure (AWS/Google Cloud knowledge advantageous)
• SIP/IP Telephone systems
• Experience with compliance, documentation, and client-facing engagement

Desirable Extras:

• Certifications: Microsoft 365, FortiGate, HP, Dell, SonicWall
• Experience with: Autotask PSA/RMM, Microsoft SharePoint configuration
• Presales and project management exposure

Soft Skills & Cultural Fit:

• Positive, proactive, and ambitious attitude
• Calm under pressure, detail-oriented, and highly organized
• Strong troubleshooting and time management skills
• Presentable, articulate, and excellent with client communication
• Willing to go above and beyond for clients and team success
• Team player who thrives in a collaborative and dynamic environment

Why Join Us?

• Work with a close-knit, highly technical team that values learning and mutual support
• Hybrid work flexibility with regular in-person connection
• Involvement in a wide variety of technologies, projects, and client challenges
• Real opportunities for professional growth and internal progression
• Culture of continuous learning, mentorship, and career development