Order To Cash Lead

Blue Label Telecoms; Gauteng; On-site; ZAR 600 000 - 900 000; Full time

Job summary

A leading company in telecommunications seeks an Order to Cash Manager to oversee daily operations and ensure compliance in credit processes. The role involves leadership, customer relationship management, and financial oversight, contributing to strategic business objectives and digital transformation initiatives.

Qualifications

• Experience in overseeing Order to Cash operations.
• Strong leadership skills with a focus on team performance.
• Ability to manage customer relationships and financial reporting.

Responsibilities

• Oversee daily operations for credit approval transactions.
• Lead a high-performance team and track performance metrics.
• Develop relationships with internal and external stakeholders.

Skills

Leadership

Financial Management

Customer Relationship Management

Problem Solving

Digital Strategy

Job description

About the Company

At Blue Label Telecoms, our brand philosophy is that we can create and distribute anything that is able to be digitised.

Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce.

With a point-of-sale network of approximately devices, we provide a distribution footprint across all income groups.

85% of our income comes from merchants in the informal sector.

Job Purpose

The Order to Cash Manager is responsible for providing operational oversight of the Order to Cash daily operations, including processing, compliance, problem solving relating to customer sales, credit notes, and integrations from the Aeon back-end system.

This includes operational oversight of the credit team, vetting team, and Customer Accountant across the Shared Services division.

Responsibilities

1. Order to Cash Operations: Oversee day-to-day operations for all transactions submitted for credit approval. Drive clean audits relating to the customer process and aging reports across the serviced companies. Reconcile General Ledger Accounts Receivable and associated accounts.
2. Leadership and Direction: Lead and direct a high-performance team. Ensure priorities, goals, and key performance indicators are set for the team. Track the team’s performance, specifically relating to credit as per the credit policy and reconciliation and settlement processes. Ensure the O2C team delivers on strategic business objectives.
3. Customer Relationship Management: Develop and manage good working relationships with key internal and external stakeholders. Review customer credit applications to determine creditworthiness, including credit report analysis, tax returns, profit & loss statements, and bank statements. Prepare reports to inform sales and financial management about past-due accounts. Collaborate with sales administration, customer service, and sales teams to resolve collections and ensure timely communication. Manage customer invoicing, credit adjustments, and administrative functions. Investigate aged receivables and resolve delinquent accounts. Minimize portfolio delinquency, collections, and write-offs.
4. Financial Management and Control: Develop and deliver plans for financial management and control processes.
5. Digital Strategy / Transformational Projects Execution: Execute and deliver on the digital roadmap, leveraging agile and design-thinking principles for sustainable implementation.