Customer Service Professional South Africa

CMA CGM; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

Join a leading global shipping and logistics company as a Customer Service Representative. You will handle customer inquiries and ensure satisfaction while coordinating with internal teams. Ideal candidates possess strong customer service skills and knowledge of shipping processes.

Qualifications

• Knowledge of shipping procedures and processes.
• Relevant shipping courses.

Responsibilities

• Handle customer requests, issues, and complaints.
• Manage booking amendments and cancellations.
• Provide customer service-related reporting.

Skills

Customer Service

Time Management

Persuasion

Education

Diploma / Degree with shipping maritime focus

Tools

Navis

Microsoft package

Job description

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Roles and Responsibilities:

• Focusing on HO pre-determined “Advanced” list of customers, you handle exceptions / customer requests / issues / complaints / disputes and provide appropriate solutions / alternatives
• Coordinate with related internal teams and follow up to ensure resolution
• Contact to customers and manage / coordinate system modifications when needed (vessel delays, call omits, rollover, cut & run, late VGM etc.)
• Manage booking amendments / cancellation (after empty release [MH] / transport order sent [CH])
• Arrange and attend customer meetings and provide ecommerce training support as and when required
• Adhere to customer service KPI for Nova care as well as iConnect.
• Ensure follow up on idles as well as possible delays of cargo at connecting ports
• Provide any customer service-related reporting to customer care management as and when required.

Skills and Qualifications:

• Knowledge of shipping procedures and processes
• Diploma / Degree with shipping maritime focus
• Relevant shipping courses
• Fully computer literate (Navis and Microsoft package)
• Excellent customer service skills

Personal Attributes:

• Ability to use positive language
• Time Management skills
• Ability to “read” customers
• Goal-oriented focus
• Persuasion skills
• Tenacity
• Willingness to learn
• Team player

Come along on CMA CGM’s adventure !