Benefits Administrator

The Foschini Group; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail group seeks an experienced administrator to provide Benefits Options Counselling and manage member queries effectively. The role requires strong customer service skills and proficiency in administration systems. Join a dynamic HR team focused on enhancing employee experiences and driving organizational goals.

Qualifications

• 1-2 years of administration experience.
• Familiar with administration systems, e.g., Khulisa.

Responsibilities

• Provide Benefits Options Counselling to Fund members.
• Maintain audit trails of member interactions.
• Submit withdrawal claims to the Fund administrator.

Skills

Customer Service

Communication

MS Office

Education

Matric

Job description

Job Description

Key Responsibilities:

1. Providing exiting employees, who are Fund members, with Benefits Options Counselling and information upon request.
2. Maintaining an audit trail of all interactions with members using the relevant systems and processes.
3. Collation, vetting, and retention of all supporting documentation on the members' records.
4. Ensuring timely correspondence with the relevant member within SLA.
5. Submitting withdrawal claims to the Fund administrator according to legislation such as the Pension Funds Act and/or relevant legislation.
6. Timely and accurate electronic claim submission via the Fund administrator's system.
7. Prompt attention and resolution of member queries related to Retirement Fund, death, disability, and funeral in RSA and ROA.
8. Continuous focus on process improvement, efficiencies, and risk mitigation, including identifying risks and providing solutions.
9. Ensuring process reports are completed and current in line with departmental SLA.
10. Performing ad hoc duties and projects aligned to departmental KPAs.

Qualifications and Experience:

• Matric
• 1-2 years of administration experience.
• Experience working on or familiar with administration systems, e.g., Khulisa.

Skills:

• Customer Service
• Communication
• Good working knowledge of MS Office (Outlook, Word, Excel)

Behaviours:

• Applying market and business insights to drive organisational objectives.
• Working effectively with others to achieve shared goals.
• Developing plans and prioritising initiatives aligned with organisational goals.
• Assessing and improving work processes for efficiency and effectiveness.
• Interpreting and simplifying complex information.
• Taking accountability and ensuring performance targets are met.
• Taking on new challenges with urgency and eagerness.
• Communicating clearly and concisely.
• Building trust through honesty and integrity.
• Leveraging technology to enhance productivity and support growth.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

About Us:

Who we are is because of our people. They are our greatest asset.

TFG is an internationally diversified retail portfolio of 34 lifestyle and apparel brands that inspire our customers to live their best lives.

Our vision is to create the most remarkable omnichannel experiences for our customers.

TFG is more than a workplace; it's a launchpad for your growth. Join us and explore endless opportunities across our diverse brands.

We're a purpose-led business, and on this team, you'll share the pride of making an industry-wide impact. We are the designers, makers, shakers, and behind-the-scenes teams. Are you with us?

About the Team:

The human resources team strives to create the best experience for all employees, focusing on people and culture. This team handles talent acquisition, onboarding, performance management, development, career progression, employee relations, and remuneration.