Team Leader, Branch

Standard Bank Group; Oos-Kaap; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading financial services group in Africa seeks a dedicated professional to ensure the effective functioning of Points of Representation. The role involves managing operational aspects and enhancing client experience. Ideal candidates will have customer service and sales experience, contributing to the growth of the bank and its clients.

Qualifications

• 3-4 years of experience in Client Coverage, Personal and Private Banking.
• Front-line experience serving customers to meet sales and service objectives.

Responsibilities

• Ensure effective functioning of Point(s) of Representation (POR).
• Manage operational aspects including security and cash.

Skills

Customer Service

Sales

Client Coverage

Communication

Job description

Standard Bank Group - Job Opportunity

Standard Bank Group is a leading Africa-focused financial services group and an innovative player on the global stage.

We offer a variety of career-enhancing opportunities and the chance to work alongside some of the sector's most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families, and large multinational corporates and institutions.

We are passionate about creating growth in Africa, bringing meaningful value to our clients and communities, and creating a sense of purpose for our employees.

Job Description

Ensure the effective functioning of a Point(s) of Representation (POR), including operational aspects (e.g., security, cash) and sales and service matters, in line with client experience and laid-down requirements. This applies where UB I, Cash Consultant I, and CLO are present.

Qualifications and Experience

• 3-4 years of experience in Client Coverage, Personal and Private Banking
• Front-line experience serving customers to meet sales and service objectives
• Knowledge of other departments and their functions within a branch

Other Requirements

• Willingness to travel

Additional Skills and Competencies

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Directing People
• Exploring Possibilities

Relevant Banking Processes & Procedures

• Customer Acceptance & Review (Consumer Banking)