Bartender

MORE Family Collection; Mpumalanga; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A leading luxury hospitality brand is seeking a dedicated beverage service professional to enhance guest experiences. The role involves ensuring high standards of service, knowledge of beverages, and effective communication within the team. Ideal candidates will demonstrate attention to detail, a guest-focused philosophy, and the ability to thrive under pressure.

Qualifications

• Knowledge of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails, and beverages.
• Good understanding of stock rotation and control.

Responsibilities

• Perform consistent service according to standards.
• Upsell and recommend beverages to guests.
• Support communication between kitchen and service team.

Skills

Attention to detail

Guest focus

Communication skills

Team player

Time management

Proactive

People skills

Job description

Follow procedures for service, sales, expenses, and profit goals as directed and as outlined in the beverage department’s operating plans and budgets, whilst promoting the company goals of guest service and satisfaction, teamwork, reporting requirements, and financial performance.

KEY FOCUS AREAS

1. Perform consistent service according to the service standards and be fully prepared for each guest service, including mise-en-place, confidence in food/menu descriptions, and wine pairing recommendations.
2. Be aware of all menu changes and dietary requirements of the guests.
3. Upsell and recommend beverages to guests.
4. Obey liquor regulations.
5. Perform beverage preparation or service tasks including presentation and sales of beverages.
6. Support optimal communication between the kitchen and the service team, attending daily service meetings.
7. Follow stock control procedures, ensuring every beverage consumed is correctly accounted for.
8. Assist with minibar, kids’ entertainment, and luggage duties if required.

REQUIREMENTS - QUALIFICATIONS AND SKILLS

• Knowledge of the highest level of F&B customer service in a luxury environment.
• Knowledge of wine, cocktails, and other beverages served.
• Knowledge of food, cooking methods, and all menus.
• Good knowledge and understanding of stock rotation and control.
• Knowledge of hygiene and all cleaning products used.
• Knowledge of the operation of equipment and appliances.
• Knowledge of all MORE properties and activities offered.
• Knowledge of all departments/operations of your property.

MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTION

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand, and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with a positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal and solution-seeking skills.
• Proactive, using initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the “thoughtful” value)

• Eyes and ears open
• Arrive ready
• Be human

Respond GENEROUSLY (the “more” value)

• Always respond
• Give more, do more
• Have a mindset of abundance

Strength in DIVERSITY (the “family” value)

• Act in harmony
• Work together
• Act inclusively

Make it BETTER (the “continuous improvement” value)

• Positively influence
• Keep learning
• Own it