Director - Client Success - Value-Based Payment & Population Health Analytics

Spectramedix; Johannesburg; On-site; ZAR 1 200 000 - 1 500 000; Full time

Job summary

A leading company in healthcare analytics seeks a Director of Client Success to manage client relationships and ensure satisfaction. This role requires strong analytical and interpersonal skills, overseeing a team while driving client success in value-based care contracts.

Qualifications

• 8+ years of healthcare account management experience, preferably with analytics software.
• Proven experience managing health plan and health system clients.

Responsibilities

• Manage and strengthen all client relationships to ensure high client satisfaction.
• Oversee client retention and expansion, managing a portfolio of accounts.
• Guide clients from contract signing through full implementation.

Skills

Communication

Analytical Skills

Interpersonal Skills

Education

Bachelor's degree

Tools

CRM

SaaS

Job description

Company Description

SPECTRAMEDIX provides real-time, actionable analytics that facilitate healthcare accountability. Healthcare is in a state of transition, with increasing pressure to improve clinical, operational, and financial performance as value-based payment models grow. It all begins with data—data that demonstrates improvement, provides actionable insights, and helps organizations thrive in this new care paradigm.

SpectraMedix's mission is to assist clients in their transition to value-based care contracts. We are a leader in providing quality, population health analytics, financial modeling, and reconciliation through a single platform for health plans and health systems to improve outcomes and maximize incentives.

We combine cutting-edge technology with a team of experts to deliver this unique solution at a crucial point in the evolution of value-based care. Our platform is well-positioned to support health plans, accountable care organizations, and health systems moving towards value-based payment initiatives.

Designation: Director - Client Success (Healthplans & Population Health Analytics)

Experience: 10+ Years

Location: Full-time / East Windsor, NJ

Job Description

At SpectraMedix, the Director of Client Success (CSM) manages and strengthens all client relationships to ensure high client satisfaction through strategic insights and partnership development aligned with client goals. The Director oversees client retention and expansion, managing a portfolio of accounts while mentoring a team of Client Success Managers.

This role involves guiding clients from contract signing through full implementation of the SpectraMedix platform, requiring strong analytical, strategic, and interpersonal skills to work cross-functionally. The position may require 10-15% travel for client meetings.

Responsibilities

1. Act as the primary contact to help customers achieve their strategic goals using the SpectraMedix platform.
2. Understand client workflows, processes, and requirements to ensure seamless implementation.
3. Investigate complex issues, collaborating internally to develop resolution plans.
4. Educate clients on internal processes, including data integration and quality assurance.
5. Engage with stakeholders at all levels to ensure buy-in and adoption.
6. Monitor and manage team performance, fostering a high-performing customer success team.
7. Develop and refine customer success processes and best practices.
8. Track product adoption metrics and measure ROI for clients.
9. Collaborate with teams to prioritize client needs and advocate for customer requirements.
10. Understand clients' business goals to inform platform upgrades and escalation management.
11. Manage change requests and oversee platform upgrades for seamless client transitions.
12. Become an expert in the SpectraMedix Product Suite and its value in value-based care.
13. Represent SpectraMedix professionally, delivering a world-class customer experience.

Qualifications

• Bachelor's degree or equivalent required.
• 8+ years of healthcare account management experience, preferably with analytics software.
• Proven experience managing health plan and health system clients.
• Team management experience preferred but not mandatory.
• Strong track record of driving KPIs and applying technology solutions.
• Excellent communication skills, capable of engaging C-level stakeholders.
• Proficiency in CRM and SaaS applications.
• Willingness to travel for client engagements.
• Self-motivated with growth potential.

Additional experience in managing Payer / Health Plan clients for SaaS implementation is required.