Solution Engineer (Java Back End Or Full Stack)

Job Location: Gauteng, Boksburg

Deadline: March 11

Duties and Responsibilities

1. Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily.
2. Spot check: Uniform, Orders, staff attendance, process and procedures.
3. Reporting: Adherence and staff attendance.
4. Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.
5. Support the team on special projects for continued operating efficiency and growth.
6. Provide an operational perspective on Logistics to ensure best practices and protocols.
7. Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI's, specifically related to on-time fulfilment.
8. Daily and weekly KPI reporting.
9. Train and develop shoppers.
10. Demonstrate consistent application of internal procedures.
11. Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.
12. Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.
13. Conduct regular staff meetings with the team to improve motivation and communication.
14. Ensure that all staff report to work on time at all times.
15. Facilitate training and coaching for staff members who generally lack service delivery.
16. Ensure staff members resolve queries.
17. Facilitate and manage queries submitted to head office timeously.
18. Identify training needs and initiate suitable training to better staff knowledge in their environment.
19. Assist and attend to shopper and driver queries.
20. Provide constant feedback to the Area Manager on unresolved customer queries.
21. Investigate and respond to shopper queries.
22. Foresee potential problems before they occur and take action to prevent them from occurring.
23. Consult widely with people inside and outside own Branch to solve problems.
24. Provide weekly feedback on staff performance levels.
25. Provide reporting and associated performance insights on a daily, weekly, and monthly basis.
26. Ensure accuracy of reporting.
27. Ensure real-time reporting is always available and visible.
28. Reports are accurate and timeously submitted to relevant parties.
29. Advise and check weekly reports for complaints, downtime reports, store productivity.

Qualifications Requirements

1. Be eligible to work in South Africa.
2. A valid South African driver's license or a valid South African Professional driving permit (PrDP).
3. Must have your own vehicle or motorbike (registration documents to be verified).
4. Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS.
5. 2-3 years Team Leader experience.

Competencies and Skills

1. Professional verbal and written communication skills.
2. Responsive.
3. Effective planning and organizing.
4. Self-directed and motivated.
5. Interpersonal skills.
6. Ability to build and maintain relationships.
7. Resilience.
8. Decisive and action-oriented.
9. Ability to work independently and under pressure.
10. High emotional intelligence.

Working Conditions

Working conditions cover various circumstances from regular evening and weekend work, public holidays, shift work, working outdoors, and working with challenging clients.

Dress Code

The company prides itself in presenting a professional and respectable image to our clients. As ambassadors of the company, employees are required to be dressed appropriately and presentable, ensuring a professional appearance.