Technical Support Consultant Cape Town

Parvana; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in Cape Town is seeking a Technical Support Consultant to provide exceptional support services. The role involves troubleshooting various IT issues, managing cloud-based infrastructure, and ensuring seamless operation of hosted services. Ideal candidates will have strong problem-solving skills and experience in SQL and cloud computing.

Qualifications

• 3+ years of relevant work experience.
• Proficient in SQL, Microsoft and PostgreSQL experience advantageous.

Responsibilities

• Deliver technical support efficiently and professionally.
• Troubleshoot and resolve incidents to maintain operations.
• Communicate effectively with stakeholders throughout support.

Skills

Problem Solving

Communication

Adaptability

Education

Technical Support

Tools

SQL

PostgreSQL

Web Servers

Cloud Computing

Job description

Parvana Graduate - Technical Support Consultant

Be an early applicant

Location: Cape Town

Type: Permanent, Full Time

Published: 1 day ago

Market related

Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European, and UK marketplaces.

About our client

Our client, established in the 90s and headquartered in Cape Town, has a global presence with + employees. They are a diverse team of engineers, developers, and specialists in finance, HR, digital infrastructure, and marketing who love utilizing cutting-edge tech and digitized processes. They prioritize integrity and have a commitment to unity.

What you will be doing

• Deliver technical support with efficiency, reliability, professionalism, and a friendly approach to delight clients.
• Continuously evaluate incident priorities to ensure consistent adherence to service level agreements (SLAs).
• Provide support for hosted services, solutions, and associated ICT infrastructure, ensuring their seamless operation.
• Handle deployment, monitoring, optimization, and management of hosted services and solutions with care and attention.
• Skillfully troubleshoot and resolve a variety of incidents to maintain smooth operations.
• Prioritize open and effective communication throughout the support process to keep stakeholders informed.
• Embrace challenges as opportunities to own problems, foster constructive problem-solving, and ensure the successful execution of solutions when issues arise.

What you need

• Ideally 3+ years of relevant work experience.
• Proficient in SQL, with Microsoft and PostgreSQL experience being advantageous.
• Strong problem-solving abilities with a knack for troubleshooting IT issues.
• Familiarity with Web Servers and adept at optimizing server performance.
• Proficient in cloud computing and managing cloud-based infrastructure.
• Excellent communication skills, comfortable in client-centric environments.
• Self-motivated and adaptable, with experience in hybrid home-office setups.
• Demonstrates humility, a thirst for knowledge, and intelligence in problem-solving.

Job ID: J

Desired Experience & Qualification: Technical Support, SQL, PostgreSQL, Web Servers, Cloud Environments

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Consultant Cape Town • Cape Town, Western Cape