Operations Team Lead

FNZ Group; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

An established industry player seeks a Team Lead to manage an operations team, ensuring top-tier service delivery to corporate and retail clients. This role emphasizes regulatory compliance, financial risk management, and operational excellence. You'll lead a dedicated team, fostering a culture of collaboration and ethical decision-making while driving performance against KPIs. If you have a strong background in wealth management operations and a passion for customer satisfaction, this is an exciting opportunity to make a significant impact in a dynamic environment.

Qualifications

• Degree or equivalent in finance, business, or a related field.
• Significant operations experience within Wealth Management / Platform industry.

Responsibilities

• Manage day-to-day operations and ensure service delivery to clients.
• Lead and develop the team to deliver excellent customer service.

Skills

Operations Management

Risk Management

Regulatory Compliance

Customer Service

Financial Services Knowledge

Education

Degree in Finance

Degree in Business

Job description

Job Location : Gauteng, Johannesburg Deadline : June 05, 2025

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Role Description

• The Team Lead is responsible for managing an operations team within a designated Operations Functional Area, ensuring the delivery of services to Corporate / Retail Clients on behalf of FNZ.
• Key responsibilities include managing day-to-day operations, regulatory compliance, financial risk management, and overseeing processes within their team's remit.
• The role involves supporting change management initiatives, ensuring effective participation and compliance with FNZ standards.
• Service delivery to clients must meet accuracy, compliance, and KPI standards.
• FNZ acts as an asset custodian, responsible for client asset administration.

Specific Role Responsibilities

• Lead and develop the team to deliver excellent customer service, with a focus on customer satisfaction.
• Manage the team's purpose, ensuring provision of top-tier operational services.
• Utilize management information to monitor team performance against KPIs and SLAs.
• Contribute to strategic planning and support the delivery of technology solutions aligned with business goals.
• Foster a motivating environment, ensuring clear career paths and team engagement.
• Collaborate with global and external stakeholders, including clients, regulators, and partners, to ensure service excellence and compliance.

Process

• Ensure team resilience and compliance with reporting standards.
• Support error management, risk management, and audit processes.
• Participate in operational transformation and continuous improvement initiatives.
• Maintain operational controls to reduce errors and prevent fraud.
• Ensure compliance with legal and regulatory requirements, including acting as an Overseer as per regulations.

People

• Develop team skills through training, coaching, and feedback.
• Manage performance and address issues promptly with HR support.
• Promote a culture of collaboration, openness, and ethical decision-making.
• Ensure completion of mandatory training and adherence to FNZ conduct standards.

Governance

• Provide timely reports to Boards and Committees.
• Participate in governance meetings, ensuring effective outcomes and risk mitigation.
• Engage in change management processes to ensure readiness and successful implementation.

Experience Required

Knowledge & Skills

• Degree or equivalent in finance, business, or a related field.
• Significant operations experience within Wealth Management / Platform industry.
• Proven knowledge of platform industry and client services.
• Previous experience in operations management.
• Extensive industry knowledge, including developments and regulatory frameworks.
• Strong understanding of risk, compliance, and operational policies in financial services.
• UK-specific knowledge of financial regulations such as CASS, COBS, COLL, and SYSC, as well as HMRC regulations.