Crm Developer (Contractor)

Muse Consultancy Services; Gauteng; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative consulting firm is seeking a CRM Developer to enhance customer experiences through effective CRM solutions. This role involves customizing and maintaining CRM systems, particularly Microsoft Dynamics CRM and Salesforce, to meet specific business needs. The ideal candidate will have a strong background in CRM development, problem-solving skills, and the ability to work collaboratively with various stakeholders. Join a dynamic team at the forefront of technology and help deliver cutting-edge solutions that drive business efficiency and customer satisfaction. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Qualifications

• Bachelor's degree in Computer Science or equivalent experience required.
• Proven experience as a CRM Developer, especially with Dynamics CRM and Salesforce.

Responsibilities

• Customize and maintain CRM systems to meet business needs.
• Develop integrations with other systems using APIs and web services.
• Collaborate with stakeholders to deliver effective solutions.

Skills

CRM Development

Problem-Solving

Communication Skills

SQL

API Integration

Analytical Skills

Team Collaboration

Education

Bachelor's degree in Computer Science

Equivalent experience

Tools

Microsoft Dynamics CRM

Salesforce

Power Platform

Job description

Roodepoort, South Africa | Posted on 03 / 20 / MUSE is a consulting company, specialising in resourcing, recruitment and outsourcing of software development teams. MUSE was founded and is run by experienced developers who are passionate about technology and innovation.

We have a vision to be the best in the industry and to provide software development skills that are cutting-edge and high-quality. We work with some of the leading companies in South Africa and we help them build software products and solutions that are game-changing and future-oriented.

We are also at the forefront of applying AI, AR and Machine-Learning concepts to real-world problems. Our main goal is to help our clients get the most value from their technology investments.

We do this by understanding their needs and providing them with the best talent available.

Job Description

The CRM Developer will be responsible for developing, customizing, and maintaining our CRM system (e.g., Microsoft Dynamics CRM / Salesforce).

This role requires a strong understanding of CRM development principles, platform-specific development tools, and related technologies. The ideal candidate will be a problem solver with excellent communication skills and a passion for delivering high-quality CRM solutions that enhance customer experience and drive business efficiency. The ideal candidate will have experience working with municipalities or government departments.

Responsibilities

1. Development and Customization: Customize standard CRM functionality to meet specific business requirements. Develop and maintain custom entities, fields, forms, and views. Develop and maintain reports, dashboards, and data visualizations. Design and implement data models and database structures within the CRM.
2. Implementation and Support: Participate in the full software development lifecycle, including requirements gathering, design, development, testing, and deployment. Provide technical support and troubleshooting for CRM users. Assist with system upgrades and migrations. Create and maintain technical documentation.
3. Integration and Automation: Develop and maintain integrations with other systems (e.g., ERP, marketing automation) using APIs and web services. Implement automation workflows and business rules to streamline processes. Develop and maintain data import/export processes.
4. Collaboration and Communication: Collaborate with business analysts, functional consultants, and other developers to understand requirements and deliver solutions. Communicate effectively with stakeholders to provide updates and resolve issues. Participate in code reviews and knowledge-sharing sessions.
5. Best Practices and Standards: Adhere to best practices for CRM development and coding standards. Stay up-to-date with the latest CRM platform features and technologies. Ensure the security and performance of CRM solutions.

Requirements

Qualifications and Skills:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
2. Proven experience as a CRM Developer, in particular with Dynamics CRM Developer, Salesforce.
3. Experience with CRM customizations and extensions.
4. Understanding of database concepts and SQL.
5. Experience with web services and API integration.
6. Strong problem-solving and analytical skills.
7. Excellent communication and interpersonal skills.
8. Ability to work independently and as part of a team.
9. Experience with power platform is a plus.
10. Knowledge of sales, marketing, and customer service processes.