Senior Debtors Administrator (6-month FTC)

Broll Property Group; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading company in property management is seeking a Senior Debtors Administrator for a 6-month fixed-term contract. The role involves effective debtors management, collection activities, and maintaining professional client relations. Ideal candidates will have a Matric qualification and at least 3 years of related experience. Strong administrative and communication skills are essential for success in this position.

Qualifications

• 3 years related property experience required.

Responsibilities

• Responsible for managing property income through effective debtors management.
• Follow up on accounts and maintain accurate activity reports.
• Prepare debtors reports and manage tenant account reconciliations.

Skills

Administration

Organization

Communication

Time Management

Stress Resilience

Independence

Education

Matric

Job description

Senior Debtors Administrator (6-month FTC)

POSITION PURPOSE
Responsible for assisting in the management of the property, ensuring maximum income through effective debtors management. Responsible for collecting monies owed for properties managed by the company, performing collection activities, reviewing accounts, and resolving delinquencies while maintaining the company's professional image.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Collections Performance
   Follow up on accounts via phone, personal contact, and correspondence; discuss financial arrangements; inform clients of legal actions; suggest financial counseling; escalate if necessary; ensure legal compliance.
2. Collections Administration
   Maintain accurate activity reports; document collection actions; send timely rental and fee statements; control tenant payments; handle queries diplomatically; ensure timely rent payments and legal processes.
3. Reporting
   Prepare debtors reports; submit legal reports; manage tenant account reconciliations; collate turnover documents; calculate rates increases and recoveries.
4. Client Relations
   Maintain professional relations, confidentiality, and effective communication with clients and contacts.
5. Internal Communication
   Coordinate with company personnel; keep management informed; attend meetings; assist in management reports.
6. Other Duties
   Stay informed of policy/legal changes; maintain a clean and professional work environment; adhere to dress code.

PERFORMANCE MEASUREMENTS

• Arrears KPI: 3%
• Meet deadlines
• Handle queries efficiently
• Reconciliation turnaround: 48 hours, 100% accuracy
• Recoveries accuracy: 100%
• Maintain good relationships with personnel and management

EDUCATION/CERTIFICATION: Matric; 3 years related property experience
REQUIRED KNOWLEDGE: Collection procedures, laws, policies, legal jargon, lease interpretation
SKILLS/ABILITIES: Administration, organization, communication, equipment proficiency, time management, stress resilience, independence