Vice President Facilities - Wes-Kaap - EXL

EXL; Wes-Kaap; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in South Africa is seeking a Facility Operations Manager responsible for ensuring 100% uptime support and efficient service delivery. The role involves overseeing various functions such as housekeeping and vendor management while driving cost efficiency and team development.

Qualifications

• Graduate/Post Graduate (MBA) with industry-specific knowledge.
• Minimum 10 years of relevant experience.

Responsibilities

• Oversee management of housekeeping, F&B service, and front office.
• Implement systems for 100% uptime and compliance.
• Manage vendors and optimize costs aiming for 5-7% savings.

Skills

Customer Experience

Cost Efficiency

Team Management

Communication

Project Management

Education

MBA

Job description

1 day ago

Description

Job Summary

This role is responsible for delivering 100% uptime support to business operations and ensuring efficient service to end clients by maintaining a safe and healthy environment.

Description of Responsibilities

The Facility Operations Manager will oversee the management of various functions including housekeeping, F&B service, front office management, cost optimization, team development, vendor development, IFM services, physical security, engineering services, and travel support.

Key Responsibilities:

• Customer Experience: Gather feedback from stakeholders and implement corrective actions to improve service levels.
• Process Implementation: Enforce systems and procedures to ensure 100% uptime and compliance with standards.
• Cost Efficiency: Monitor delivery against budgets and implement waste reduction and process improvements aiming for 5-7% annual savings.
• Vendor Management: Manage vendors to ensure service uptime, develop backup plans, and establish BCP strategies.
• Team Management: Set goals, motivate, and develop the team; oversee training, recognition, retention, and succession planning; ensure transparent appraisals.
• Infrastructure Management: Maintain top-class BPO infrastructure and ensure 100% uptime, including E&M systems.
• Proactive Issue Management: Drive results proactively, anticipate issues, and implement mitigation strategies.
• Internal Checks & Verifications: Conduct regular audits and physical verifications to ensure system and process compliance.
• Vendor & Resource Optimization: Maximize value, build backups, and ensure 100% uptime.
• Communication & Meetings: Hold regular team meetings to share information and resolve issues.
• Cost Savings: Work towards budget efficiency of 5-7%.
• Capacity & Travel Management: Monitor capacity planning and oversee client visits and travel arrangements.
• Safety & Security: Maintain a safe work environment adhering to OHSAS standards.
• Project & Multi-tasking Skills: Manage multiple projects with high organization skills.
• Continuous Improvement & Compliance: Drive ongoing improvements and ensure regulatory and contractual compliance.

Qualifications:

• Graduate/Post Graduate (MBA) with industry-specific knowledge or service industry background, including electro-mechanical, projects, logistics, and travel.
• Minimum 10 years of relevant experience.