Receptionist

Radisson Hotel Group; Cape Town; On-site; ZAR 120 000 - 180 000; Full time

Job summary

Join a leading hotel group as a Receptionist in Cape Town, where you will be part of a passionate team dedicated to delivering exceptional guest service. Your role will involve ensuring a smooth front office operation and creating memorable experiences for guests. If you are proactive, enjoy working in a team, and have a passion for hospitality, we invite you to apply and make every moment matter!

Benefits

Complimentary access to fitness center

Access to outdoor pool

Secure indoor parking

Qualifications

• Experience in front office is beneficial but not essential.
• Passion for delivering exceptional guest service.

Responsibilities

• Support the smooth operation of the front office.
• Maximize guest satisfaction and comfort.
• Ensure compliance with all legislation.

Skills

Guest Service

Proactive Work Style

Creative Solutions

Personal Integrity

Tools

IT Systems

Job description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience.

Our Front Office Team

Our first-class Front Office Team is the heart of the house, providing a warm welcome with a smile, and striving to deliver a hospitality experience beyond expectations—creating memorable moments for our guests.

Position: Receptionist

As a Receptionist, you will join a team passionate about delivering exceptional service, believing that anything is possible, all while having fun in our work!

Key Responsibilities:

1. Support the smooth operation of the front office, ensuring all aspects of the guest journey are delivered at the highest level.
2. Work as part of a team to maximize guest satisfaction and comfort, responding positively and promptly to inquiries and resolving issues.
3. Take responsibility for assigned duties, completing tasks in a timely and professional manner.
4. Achieve departmental plans and objectives, supporting hotel initiatives and targets.
5. Collaborate with your supervisor to control costs and inventory, and to maintain productivity and performance levels.
6. Build and maintain effective working relationships, promoting the company culture and values.
7. Ensure compliance with all legislation, including due diligence, best practices, and documentation for audits, with appropriate follow-up.

Requirements:

1. Experience in front office is beneficial but not essential.
2. Hands-on approach with a proactive work style.
3. Passion for delivering exceptional guest service and a commitment to hospitality.
4. Ability to find creative solutions and take ownership of duties.
5. Personal integrity and a drive for excellence.
6. Experience working with various IT systems.

About Our Hotel

Our 4-star hotel near Cape Town’s business district is within walking distance of the CTICC and the Victoria & Alfred Waterfront, home to shops and restaurants. We offer 120 rooms and suites, local cuisine and South African wines at RBG Bar & Grill, and cocktails with views of the city and Table Mountain at Harald’s Bar & Terrace.

Additional amenities include secure indoor parking, complimentary access to the fitness center and outdoor pool, and a 125 m² conference space suitable for meetings and events.

Careers

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe our people are our greatest asset. If you share this ambition, we invite you to start your journey with us.

For more information about Radisson Hotel Group, our culture, and beliefs, please visit our website.