Inbound Sales - Call Centre Agent

Architectural Services; Roodepoort; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An established industry player is looking for dynamic Sales Call Centre Agents to enhance customer relationships and drive sales. In this role, you'll engage with clients over the phone, providing exceptional service while upselling products and achieving sales targets. The ideal candidate will possess a natural sales ability, strong communication skills, and a passion for customer satisfaction. Join a vibrant team that values performance and offers opportunities for growth in a fast-paced environment. If you're ready to take your sales career to the next level, this is the perfect opportunity for you.

Qualifications

• 3+ years of experience in inbound sales call centre.
• Flexibility to work weekends and after hours.

Responsibilities

• Answer incoming calls and provide information to clients.
• Upsell and cross-sell products to potential sales leads.
• Meet daily and monthly sales targets and quality assurance scores.

Skills

Verbal Communication

Sales Skills

Customer Relationship Management

Multitasking

Education

Matric / Grade 12

Job description

Overall Purpose of the Job

We are seeking Sales Call Centre Agents to serve as the liaison between our company and its current and potential customers. The successful candidate will effectively sell multiple products to existing and new clients, prioritizing customer satisfaction in every interaction. A natural sales ability over the phone is essential.

Responsibilities

1. Answer incoming calls and provide information.
2. Upsell and cross-sell products to potential sales leads from various platforms.
3. Handle and overcome client objections, focusing on opening, closing, and telephone etiquette, including reading buying signals.
4. Identify customer needs through probing and seize opportunities to upsell.
5. Meet minimum sales targets and achieve a QA (Quality Assurance) score of at least 90%.
6. Achieve daily and monthly ARPU targets and sales conversions, requesting referral leads from clients.
7. Meet daily talk time, SLA, and AHT targets.
8. Adhere to call scripts, verify client information, and ensure proper declaration.
9. Build sustainable relationships and engage customers by going the extra mile.
10. Accurately capture sales and client details and schedule fitments properly.
11. Liaise with clients via email as needed.

Minimum Qualifications and Experience

• Matric / Grade 12
• Over 3 years of experience in an inbound sales call centre, preferably with telematics experience.
• Flexibility to work weekends and after hours, with one Saturday per month being mandatory.

Attributes

• Target-driven, punctual, and self-motivated.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Remain calm and professional under pressure.
• Use positive language and pay attention to detail.
• Perform well in a fast-paced environment.

We reserve the right not to appoint to any position. Preference is given to existing employees, and we encourage and support Historically Disadvantaged Candidates and Black Female Candidates. If you are not contacted within 10 working days after the closing date, please consider your application unsuccessful.