Client : Ecotech Position : 365 Senior Technical It Specialist Industry : It Location : Pretori[...]

Hutech Head Office; Pretoria; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a Senior Technical IT Specialist to join their dynamic team. This role offers the opportunity to leverage your extensive technical support experience while managing and supporting Microsoft environments, including Exchange Online and SharePoint. You will be responsible for troubleshooting issues, mentoring colleagues, and ensuring smooth operations within client organizations. With a focus on professional growth and development, this position promises a rewarding career path in a reputable IT Managed Services company. If you are passionate about technology and eager to make a significant impact, this is the perfect opportunity for you.

Qualifications

• 4-5 years of experience with Windows 11, 10, 7/8, and MS Office.
• Experience with MacOS and N-Able products.

Responsibilities

• Manage and maintain client Microsoft environments including Exchange Online and Teams.
• Provide proactive administration for Microsoft applications in Azure.

Skills

Technical Support

Microsoft Environments

Office Applications

Problem Solving

Endpoint Management

Tools

N-Able

Azure

Exchange Online

SharePoint

Teams

Job description

Join a reputable national IT Managed Services company and leverage your senior technical support experience.

Position Info:

• Position: Senior Technical IT Specialist
• Industry: IT
• Salary: Market Related

Key Responsibilities:

1. Minimum 3-5 years focused on Office and desktop support.
2. Senior Technical Support role with great growth opportunities based on performance.
3. Provide support and perform maintenance within client organizations' computing environments utilizing Endpoint Management technologies.
4. Manage, support, and maintain client Microsoft environments including Exchange Online, SharePoint, Teams, etc.
5. Troubleshoot issues via onsite visits, telephone, email, or support.

Duties & Responsibilities:

• Provide professional and proactive administration for Microsoft and related applications in the Azure platform.
• Assist with installation, configuration, and usability of desktop computers, peripherals, and software.
• Perform independent analysis, communication, and problem-solving.
• Work with minimal supervision, demonstrating initiative and judgment.
• Resolve incidents efficiently through the incident management system.
• Collaborate with vendor support to resolve technical issues.
• Mentor and train colleagues as needed.
• Perform other duties as required.

Qualifications & Experience:

• 4-5 years' experience with Windows 11, Windows 10, Windows 7/8, and MS Office.
• Supporting MacOS experience.
• Experience with N-Able products including N-Central, Cove Data Protection, and Mail Assure.
• Experience supporting Office, Exchange Hybrid Configuration, SharePoint, Teams, and other Office applications.
• Thorough understanding of current and emerging Microsoft core technologies.