IT Manager Sandton

Datafin IT Recruitment; Johannesburg; On-site; ZAR 60 000 - 100 000; Full time

Job summary

An established industry player is seeking a highly experienced IT Manager to oversee its cutting-edge digital supply chain infrastructure. This pivotal role involves managing IT operations across client sites, ensuring strategic advancements, and optimizing processes for efficiency. The ideal candidate will lead Tier 1 and Tier 2 support teams, implement automation initiatives, and enhance cybersecurity measures. With a focus on operational excellence and team development, this position offers the chance to make a significant impact in a dynamic environment. If you're a strategic thinker with a passion for technology, this opportunity is designed for you.

Qualifications

• Proven leadership experience in IT support environments.
• Strong technical ability to resolve complex Tier 2 issues.
• Expertise in network infrastructure and cloud technologies.

Responsibilities

• Oversee IT infrastructure across client sites ensuring operational efficiency.
• Manage Tier 1 and Tier 2 support teams for optimal performance.
• Implement security protocols and risk assessment frameworks.

Skills

IT Infrastructure Management

Team Leadership

Network Security

Cloud Technologies

IT Automation

Problem Solving

Education

Bachelor's Degree in IT or related field

Tools

Zabbix

PRTG

SolarWinds

Azure

AWS

Google Cloud

VMware

HyperV

Proxmox

Job description

DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.

Duties & Responsibilities

ENVIRONMENT :

OVERSEE the company infrastructure across client sites of a cutting-edge Digital Supply Chain Specialist seeking a highly experienced IT Manager to join its team. The IT Manager is responsible for managing the company’s IT infrastructure across client sites, ensuring operational efficiency and strategic technology advancements. The role requires oversight of the Tier 1 and Tier 2 support teams, network infrastructure, security, automation, and vendor management. A core focus is maintaining a rapid response time for client IT requests while optimizing IT processes and ensuring business continuity.

DUTIES :

Team Management :

• Oversee Tier 1 (Operations Centre) team shift schedules to ensure 24/7 support.
• Ensure Tier 1 meets the target response time of 5 minutes for client requests.
• Implement team training and development plans for Tier 1 to handle requests efficiently.
• Manage Tier 2 team responsible for escalated complex IT issues across network, server, and infrastructure domains.
• Develop and refine Standard Operating Procedures (SOPs) for both Tier 1 and Tier 2 to improve efficiency and escalation handling.

Infrastructure and Daily Operations :

• Oversee and maintain network, PABX, WAN/LAN, and ISP services across all sites.
• Manage relationships with ISPs and vendors, ensuring SLA compliance and cost-effectiveness.
• Ensure database backups are completed daily and monitored for integrity.
• Oversee support ticket management across Eworks and WhatsApp platforms, ensuring seamless handling and escalation when required.
• Maintain stock of preconfigured Hot Standby PCs to minimize downtime.
• Implement real-time monitoring systems to track and improve ticket response times.
• Develop automated ticket assignment processes to ensure timely resolution and reduce manual handling.
• Monitor and optimize escalation processes to prevent bottlenecks.

Process Improvements & Long-Term IT Projects :

• Plan and document IT infrastructure layouts for scalable deployments at new sites.
• Lead automation initiatives to improve Tier 1 and Tier 2 operational efficiency.
• Implement security protocols and risk assessment frameworks to protect data and IT infrastructure.
• Conduct network data usage analysis and optimize based on trends.

Strategic IT Initiatives :

• Oversee domain certificates and management to ensure security and compliance.
• Manage Office 365 administration for secure and efficient user access.
• Develop Bills of Quantities (BOQ) for IT infrastructure projects.
• Optimize and scale cloud infrastructure to align with business growth.

Integration with IT Network Support Responsibilities :

IT Network Administration & 2nd Line Support :

• Provide advanced troubleshooting and network support to ensure seamless IT operations.
• Manage network configurations, firewall rules, and security protocols.
• Supervise 2nd Line Support operations and ensure escalated IT issues are resolved promptly.
• Support server administration including Windows and Linux environments.
• Ensure documentation and as-built records are maintained for all network changes.
• Oversee cybersecurity measures and monitoring tools to detect and prevent threats.
• Ensure Active Directory Group Policies and Microsoft 365 administration are properly managed.

Technical & Security Enhancements :

• Maintain network monitoring tools such as Zabbix, PRTG, and SolarWinds for real-time issue tracking.
• Manage cloud services (Azure, AWS, Google Cloud) and virtualization platforms (VMware, HyperV, Proxmox).
• Enhance cybersecurity efforts by implementing SIEM tools and advanced firewall configurations.
• Implement IT automation using scripting languages such as PowerShell, Bash, or Python.
• Lead IT compliance and governance efforts, ensuring adherence to security policies.
• Work closely with cross-functional teams to ensure IT alignment with business objectives.
• Mentor junior IT staff, fostering knowledge sharing and skills development.
• Develop and implement IT training programs to enhance technical capabilities within the team.

REQUIREMENTS :

• Strong hands-on technical ability to resolve complex Tier 2 issues when necessary.
• Ability to mentor and train Tier 2 staff, ensuring continuous skill development and knowledge transfer.
• Proven leadership and team management experience in IT support environments.
• Expertise in network infrastructure, database management, and cloud technologies.
• Proven experience in implementing IT automation to enhance operational efficiency.
• Ability to conduct security risk assessments and enforce IT security policies.

ATTRIBUTES :

• Strong problem-solving and decision-making skills in high-pressure environments.
• Strong communication skills for effective vendor, client, and team collaboration.
• Strategic thinking and planning abilities.

While we aim to respond to every application, if you are not contacted within 10 working days, please consider your application unsuccessful.

COMMENTS :

When applying, ensure you meet the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the specified location, please note your relocation plans in your application and correspondence. Send your CV in Word format via email, mentioning the job reference number.

Desired Experience & Qualification

Required Experience: Manager

Key Skills

Employment Type : Full-Time

Experience : Years

Vacancy : 1

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It Manager • Johannesburg, Gauteng, South Africa