Night Shift Call Centre Operations Manager

Humankind Group; Johannesburg; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in Johannesburg is seeking a Senior Team Leader for their Night Shift Call Centre. This role involves leading a dedicated team, ensuring high-quality customer service, and fostering a supportive work environment. Candidates should have strong leadership skills and a commitment to team development. The position offers competitive salary and growth opportunities within a rapidly expanding company.

Benefits

Competitive salary plus night shift allowance

Supportive team environment

Leadership development programs

Career growth opportunities

Qualifications

• At least 5 years of experience in call centre leadership (preferred).
• Ability to work in a fast-paced, target-driven environment.

Responsibilities

• Lead, support, and motivate call centre agents during the night shift.
• Monitor performance metrics, provide coaching, and give feedback.
• Handle escalated calls and resolve complex issues professionally.

Skills

Communication

Problem-Solving

Management

Job description

Night Shift Call Centre Operations Manager

We are hiring a Senior Team Leader – Call Centre (Night Shift) to lead our overnight call centre team. Join us to deliver exceptional customer service and foster a high-performing team during night hours.

Responsibilities:

• Lead, support, and motivate call centre agents during the night shift.
• Monitor performance metrics, provide coaching, and give feedback.
• Handle escalated calls and resolve complex issues professionally.
• Ensure compliance with SLAs and quality standards.
• Collaborate with management to improve processes and implement best practices.

Qualifications:

• At least 5 years of experience in call centre leadership (preferred).
• Strong communication, problem-solving, and management skills.
• Ability to work in a fast-paced, target-driven environment.
• Comfortable working independently overnight.
• Flexible, reliable, and committed to team development.

What We Offer:

• Competitive salary plus night shift allowance.
• Supportive team environment and leadership development programs.
• Career growth opportunities within a rapidly expanding company.

If you're ready to lead our night team and enhance customer experience, apply now!