General Manager

The Capital Hotels, Apartments & Resorts; Umhlanga Rocks; On-site; ZAR 600 000 - 1 000 000; Full time

Job summary

A leading hospitality company is seeking a General Manager to oversee operations at their property in Umhlanga Rocks. The ideal candidate will have extensive experience in hotel management, a strong focus on guest satisfaction, and the ability to lead a dedicated team. This role requires a proactive approach and a commitment to maintaining high standards of service and operational excellence.

Qualifications

• 5 - 10 years of General Management experience in 4* or 5* properties.
• Hands-on problem-solving approach and ability to remain calm under pressure.
• Effective communication with staff and hotel guests.

Responsibilities

• Oversee all aspects of property management to maximize financial performance.
• Ensure guest satisfaction and staff development.
• Take responsibility for the profitable operation of the property.

Skills

Problem-solving

Communication

Leadership

Attention to detail

Teamwork

Education

Matric

Hotel Management Diploma or equivalent

Bachelor’s Degree in Business, Finance, Management, or Economics

Tools

Hotel management software

Point of sale software

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful, and secure. Imagine a company where managers don’t manage managers; we are all simply doers.

Making decisions regarding our best employees also comes quickly, where we recognize talent and reward it promptly through promotions. We don’t need to or want to wait for approval. We recruit based on experience but promote based on values — the core of which is rigor, disciplined thought, and disciplined action.

Description

To take full and sole responsibility for the profitable operation of the property, including the employees, and effective and efficient services to all guests by overseeing all aspects of the management of the property in accordance with the SOPs, including maximization of financial performance, guest satisfaction, and staff development.

Minimum Requirements:

• Matric
• Hotel Management Diploma or equivalent
• Bachelor’s Degree in Business, Finance, Management, or Economics is beneficial
• Hands-on problem-solving approach and the ability to remain calm under pressure
• Previous Resort General Management experience is essential
• 5 - 10 years of previous General Management experience of 4* or 5* properties
• Experience in hotel management software and point of sale software
• Ability to work as part of a team, as well as independently
• Effective communication with staff and hotel guests
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team player who leads by example
• Proactive approach
• Interpersonal and leadership skills

Please note that relocation costs will be your own expense if your application is successful and you reside outside of the city where the hotel is located.