Credit Controller - Fire

Fidelity Services Group; Midrand; On-site; ZAR 180 000 - 250 000; Full time

Job summary

A leading company in the financial services sector is seeking a Collections Agent to manage outstanding debts. The role involves contacting clients, recording interactions, and ensuring timely payments while maintaining high customer service standards. Ideal candidates will have strong communication skills and relevant experience in a high-volume environment.

Qualifications

• 2-3 years collections experience in a high-volume consumer environment.
• Strong knowledge of Microsoft Office & Excel.

Responsibilities

• Contact clients to obtain payment for overdue amounts.
• Accurately record notes from outbound calls.
• Achieve minimum prescribed collection calls daily.

Skills

Communication

Customer Service

Excel

Reconciliation

Interpersonal Skills

Education

Matric

Credit Management or Finance Qualification

Tools

SAP

Listener System

Job description

Introduction

Collect on outstanding amounts ensuring good results in debtors days (DSO), cash collection, and reduction of bad debt expense/write-off.

Minimum Requirements

• Matric
• Credit Management or Finance related qualification
• 2-3 Years Collections experience in a high-volume consumer environment
• Strong knowledge of Microsoft Office & Excel
• Working knowledge of LSN and SAP
• Strong People & Communication skills

Job Specification

• Telephonically contact clients with due or overdue amounts to obtain payment for the arrears
• Accurately record notes from outbound calls to clients in the Listener system
• Achieve the minimum number of prescribed collection calls daily
• Capture debit order resubmissions in the Listener system
• Verify client information in the Listener system when making contact
• Convert clients from printed to electronic communication
• Obtain commitments from clients to settle overdue accounts promptly
• Follow up on client payment commitments
• Issue letters of demand & suspension to clients per collection policy
• Review regional suspense accounts daily to allocate client payments correctly
• Request suspension of overdue accounts after prescribed calls/communications
• Understand & communicate company and collection policies to clients
• Identify, record, and redirect client queries to relevant departments for resolution
• Ensure resolution of queries and follow-up to obtain payment
• Forward invoices, statements, and documentation as requested
• Address & resolve client queries related to Credit Control
• Communicate outcomes of queries to customers internally and externally
• Prepare administrative documents like credit notes, refunds, and data amendments
• Process receipts & credit/debit notes accurately daily
• Reconcile accounts with credit balances and make adjustments as needed
• Achieve departmental collection & bad debt targets
• Maintain high standards of customer service and professionalism
• Participate in ad-hoc Credit Control projects
• Maintain high housekeeping standards

Skills And Behavioural Competencies

• Excellent verbal & written communication skills
• Excellent customer service skills
• Ability to work under pressure and with difficult customers
• Excellent telephone skills
• Intermediate Excel skills and computer literacy
• Accuracy & attention to detail
• Reconciliation skills
• Interpersonal skills
• Consistency and resilience

We reserve the right not to make an appointment to any advertised position. Preference is given to existing employees, and selection is based on merit. Disadvantaged Candidates and Black Female Candidates are encouraged and supported. Fidelity Services Group (Pty) Ltd supports fair practice and business ethics. If not contacted within 10 days of closing, consider your application unsuccessful.