Customer Advisor - Tuggerah Nsw

Nab; KwaZulu-Natal; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company is seeking a Branch Customer Advisor to provide exceptional customer service, assist with banking transactions, and ensure customer satisfaction. The role emphasizes collaboration, attention to detail, and a commitment to quality, with opportunities for personal growth and development.

Responsibilities

• Support the branch as the first point of contact for customers.
• Assist customers with account opening and banking transactions.
• Demonstrate self-service and digital banking options.

Skills

Channel Marketing

Accounting Tally

CSS

Corporate Risk Management

Hibernate

Brokerage

Job description

Branch Customer Advisor

Your job is just one part of your life.

When you bring your skills, ideas, energy, and hunger for growth to us, you'll be recognized and rewarded for your contribution in return.

You'll have our support to excel for our customers, deliver positive change for our communities, grow your career, all while still having time for what matters most to you. If you have a passion for delivering exceptional customer experience and have proven experience, ideally within retail, hospitality, or financial services, then we want to hear from you! We are empowered to make a positive difference for customers and communities.

Everyone is given the opportunity to learn, grow, and achieve.

You'll be supported to manage your career, work, and life.

In this role, you will:

1. Support our Tuggerah branch by being the first point of contact for our customers.
2. Work with your customers to identify the most suitable products and services that best match their needs and ensure they receive a seamless, consistent, and customized customer service experience every step of the way.
3. Assist our customers with account opening, unsecured lending, and banking transactions.
4. Ensure all customer details are accurate and up to date.
5. Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy, and secure.
6. Undertake ongoing training and development to enhance your career development.

What you'll bring:

• A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
• An ability to work collaboratively as a team, resilience, self-motivation, and energy to create our signature customer experience.
• A keen eye for detail that ensures transactions are completed efficiently and accurately.

The Hours:

The hours are Monday, Tuesday & Wednesday 9:00 am – 4:30 pm.

Our Culture & Inclusion:

A diverse and inclusive workplace works better for everyone. We know that our people make us who we are.

That's why we have built a culture of equity and respect where everyone feels valued and appreciated for being their authentic selves.

In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment where all NAB colleagues' backgrounds and identities are understood, respected, and celebrated.

We are committed to providing an environment where you can work your way. For details on the recruitment process and accessibility, please visit (link).

To discuss adjustment requirements, please contact the NAB Careers team via (contact info) or visit our Careers page through the link above for other contact options.

If you think this role is the right fit for you, we would love to hear from you. Please note that candidate screening and interviews may be conducted prior to the closing date of the job advert.

Unsolicited CVs from agencies will not be accepted.

Required Experience:

Unclear

Key Skills:

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type: Advisor

Experience: years

Vacancy: 1