Account Executive

Vodacom; East London; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications company in East London seeks a strategic account manager to drive revenue growth and enhance customer satisfaction. The ideal candidate will have extensive experience in sales, strong stakeholder management skills, and a proven track record in solution selling. This role offers competitive benefits and the opportunity to work with key decision-makers in the industry.

Benefits

Enticing incentive programs and competitive benefits

Retirement funds

Risk benefits

Medical aid

Cell phone benefits

Data benefits

Fibre discounts

Staff discounts with partners

Qualifications

• Minimum of 7 years’ experience in sales and service within telecommunications or technology environments.

Responsibilities

• Developing and implementing account strategy to ensure delivery of all financial targets.
• Building and maintaining strong relationships with key decision makers up to C Level.
• Driving revenue growth by identifying potential markets for new and existing products.

Skills

Customer Focus

Accountability

Collaboration

Resilience

Flexibility

Organizational Savvy

Education

B Degree/Equivalent

Post Graduate Degree in Sales/Marketing/Business Commerce

Job description

When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025.

Role Purpose/Business Unit:

To manage strategic key accounts, maintain long-term & healthy relationships with key internal and external stakeholders, with the primary objective to drive profitable and long-term revenue growth, customer experience & satisfaction, and increased market share on the respective portfolio, through effective service delivery, protection/renewal of existing business, and identifying new sales opportunities across different product and solution offerings.

Your responsibilities will include:

Sales & Stakeholder Management

• Developing and implementing account strategy to ensure delivery of all financial targets including revenue, connections for voice and data, market share, and net margin contribution, as well as managing the P&L.
• Building and maintaining strong relationships with key decision makers/influencers up to C Level, leveraging those relationships to create new value, opportunities, and win new business.
• Understanding key customer needs and requirements thoroughly.
• Driving revenue growth by identifying potential markets for new and existing products and services.
• Retaining and growing business by identifying major new sales opportunities.
• Developing strong, long-term relationships with key decision makers up to C Level.
• Influencing Vodacom SA/Group Account sponsors and decision makers to secure appropriate resources and delivery within milestones and timeframes.
• Ensuring effective service delivery and customer satisfaction.
• Collaborating with all functions within Vodacom to drive the Premier client network agenda and ensure alignment.
• Preparing an Account Plan shared with internal and external stakeholders.
• Creating a Complex Sales roadmap for each relevant opportunity.
• Managing escalated customer complaints from a service perspective.
• Proactively resolving sales and pricing claims on trading accounts.
• Supporting finance in recovering overdue and non-payment by clients.
• Delivering the correct products and services to customers timely, aligned with their needs and objectives.
• Acting as the communication link between key customers and internal teams.
• Resolving customer issues and complaints to maintain trust.
• Generating new sales to foster long-lasting relationships.
• Communicating progress of initiatives to stakeholders.

Reporting

• Assessing customer and market trends, providing accurate revenue forecasts.
• Preparing monthly/weekly demand management reports.
• Performing sales analysis by product.
• Developing annual sales strategy and budget plans.
• Reporting progress and forecasts using key account metrics.
• Forecasting and tracking key account metrics.
• Reporting on account status, recommending actions to maximize sales based on trends, gaps, and opportunities.
• Ensuring revenue assurance across all subsidiaries.

The ideal candidate for this role will have:

• B Degree/Equivalent.
• Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous.

• Minimum of 7 years’ experience in sales and service within telecommunications or technology environments, with demonstrated experience in portfolio management, increasing NPS, reducing administrative expenses, and building relationships.

Technical Competencies

• Experience in solution selling to enterprise customers.
• Deep understanding of customer’s business, market, industry, and key decision-makers.
• Ability to translate customer objectives into Vodacom Business propositions.
• Proven track record of managing multi-industry and multi-tower sales with profitable growth.
• Ability to influence at C-level.

Behavioral Competencies

• Customer Focus
• Accountability
• Collaboration
• Resilience
• Flexibility
• Organizational Savvy

We make an impact by offering:

• Enticing incentive programs and competitive benefits.
• Retirement funds, risk benefits, and medical aid.
• Cell phone, data benefits, fibre discounts, and staff discounts with partners.

Closing date for applications: 20 May 2025.

The role is based in East London.

We value diversity & inclusion and encourage applications from all qualified candidates, including those with disabilities.