Customer Service Administrator

BevCo; KwaMakhutha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in KwaZulu-Natal seeks a dedicated professional to enhance customer satisfaction through effective order management and delivery processes. The role involves maintaining strong customer relations, ensuring compliance with food safety standards, and optimizing delivery modes. Ideal candidates will have a strong focus on service excellence and communication skills.

Qualifications

• Experience in managing customer orders and delivery processes.
• Knowledge of food safety requirements and compliance.

Responsibilities

• Manage orders, lead times, and delivery windows to enhance customer satisfaction.
• Capture orders via telesales and maintain good customer relations.
• Ensure compliance with food safety policies and engage in training.

Skills

Customer Service

Communication

Data Management

Job description

Accountable for the operation of own work area or as a member of a team, as well as for quality, standards, and outputs within defined work routines and policies.

Job Purpose

To ensure maximum stakeholder and customer satisfaction by managing orders, lead times, and delivery windows.

Key Accountabilities and Outputs

• Enhanced customer service
• Master Data and inputs into Load plan aligned to Customers DSP (Distribution Service Package)
• Continuous communication with SD Planning to ensure calibration of master data to meet customer needs
• Feedback on customer comments, queries, and suggestions to improve service levels
• Responsible for the new customer take-on process, including customer induction
• Order capture via customer calls (telesales) to support Telesales goals and free up sales representative time for more value-added activities
• Load plan execution
• Maintain good customer relations by delivering consistently on promises
• Manage customer delivery queries or complaints daily
• Explore opportunities to convert customers to less expensive delivery modes
• Optimize existing delivery modes
• Verify master data for accuracy
• Adhere to Food Safety requirements, policies, SOPs, and PRPs
• Ensure compliance with PPE and personal hygiene policies
• Engage in all food safety training and competency testing
• Practice hand washing and sanitizing regularly
• Prevent cross-contamination; no allergens in manufacturing areas
• Report food safety risks to relevant personnel