Patient Services Co-ordinator - South Africa

LineIn Ltd; Cape Town; Remote; Full time

Job summary

Join a fast-growing team as a Patient Services Coordinator, where you'll handle inbound calls from patients across multiple GP surgeries in the UK. This role demands empathy and professionalism in a high-contact environment, providing essential support to improve patient care. Enjoy the flexibility of remote work while contributing to meaningful patient interactions. Comprehensive training will be provided to help you excel in this dynamic role.

Benefits

100% remote working role

Training and development

Paid holiday + bank holidays

Supportive team environment

Qualifications

• 1+ year in a high volume, contact centre, patient facing or reception role.
• Confident managing high volumes of inbound calls.

Responsibilities

• Manage a high volume of patient calls with professionalism and efficiency.
• Ensure patients are triaged quickly and safely.

Skills

Communication

Empathy

Organizational Abilities

Education

Healthcare Experience

Tools

IT Systems

Job description

Please note that the closing date for applications is Friday 30th May; however, we reserve the right to close the application process earlier should we receive a sufficient number of suitable applications.

Mediq, our recruitment partners, are currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn. Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK.

Be the Calm, Reassuring Voice Patients Rely On

LineIn, is growing fast - supporting GP practices across the UK with fast paced, high volume call handling services. LineIn is passionate about improving patient care, and it starts with compassionate, dependable and capable people like you.

If you've worked in a contact centre or busy reception and want a meaningful role where you genuinely help people, this could be the perfect next step.

This isn't a back-office admin job—it's a demanding, dynamic, high-contact role where empathy, professionalism and communication make a daily impact. it's a fast-paced, hands-on, contact centre environment where every call makes a difference.

What You'll Gain

• Dedicated practice support: Work consistently with two GP practices at a time
• Comprehensive onboarding: Learn how to stay calm and effective in urgent situations
• True flexibility: Work from home with no commute for greater focus on patient care
• Supportive team culture: Remote doesn't mean alone - our team is always connected
• Ongoing growth: Continuous coaching and training to build your skills and confidence
  
  
  

Your Role

As a Patient Services Coordinator, you'll be the first point of contact for patients calling their GP. Your role will involve:

• Handling a high volume of fast-paced inbound calls
• Gathering and recording essential patient information & medical history and signposting as appropriate
• Ensuring patients are triaged quickly and safely (without offering medical advice)
• Staying calm and supportive—especially with distressed or anxious callers
  
  
  

Key Responsibilities

• Manage a high volume of patient calls with professionalism and efficiency
• Meet KPIs related to call handling and service quality
• Escalate urgent cases appropriately
• Direct patients to online self-service tools when appropriate
• Uphold confidentiality and Data Protection standards
• Work structured shifts aligned with GP surgery hours
• Actively participate in training and team communications
• Ensure person cantered care by booking appointments and signposting under the guidance of your GP surgeries
  
  
  

You'll Be Trained To:

• Identify medical red flags and escalate correctly
• Use AI-supported tools to assist your workflow
• Stay professional and empathetic in sensitive situations
• Promote digital tools that help patients self-serve
• Maintain absolute patient confidentiality
  
  
  

Shifts and Working Hours

Our service runs during GP surgery hours. You'll need to be available for a mix of morning and afternoon shifts, predominantly between the hours of 9.00am to 8:00pm Monday to Friday, scheduled in advance to support work-life balance.

What Makes This Role Stand Out?

• Variety and growth: Work with multiple practices to build your skills and confidence
• Meaningful impact: You'll be truly valued for the care and quality you bring to patients
• Full training provided: No need to have all the answers on day one—we'll support your learning journey
• Management that cares: constant support and feedback to support your growth, development and wellbeing
  
  
  

Join our high-energy team dedicated to patient care.


Requirements

• Recent experience in healthcare and patient interaction
• 1+ year in a high volume, contact centre, patient facing or reception role
• Confident managing high volumes of inbound calls in a fast-paced environment
• Reliable with a strong work ethic and a commitment to delivering excellent service
• Excellent timekeeping skills and strong organisational abilities
• A quiet, dedicated home working space with, secure and stable internet connection, backup power supply, aheadset and a fully functioning Windows PC with Windows 10 or 11 installed.
• Confident using multiple IT systems; strong overall IT literacy
• Effective communicator with fast and accurate typing skills
• Proven ability to follow protocols and procedures precisely
• Able to meet and exceed Key Performance Indicators (KPIs)
• Resilient and compassionate when dealing with distressed or vulnerable individuals, particularly regarding their physical and mental health
  
  
  

Benefits

• 100% remote working role
• Training and development, with further opportunities for career development
• paid holiday + bank holidays per annum pro-rata
• Salary of R125-00 to R175-00 per hour based on experience
• Supportive team environment