It Support Manager (Level 2)

Fact; Gauteng; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading company in Gauteng is seeking an experienced IT Support Manager (Level 2) to enhance IT operations and support delivery. This role involves troubleshooting complex issues, managing Microsoft environments, and mentoring a dynamic support team. The ideal candidate is proactive, solution-oriented, and possesses strong communication skills. Join a forward-thinking IT team that offers competitive remuneration and opportunities for growth.

Benefits

Dynamic work environment

Opportunities for growth

Exposure to exciting projects

Competitive remuneration and benefits

Qualifications

• 5+ years of overall IT support experience, with 3+ years at Level 2.
• In-depth knowledge of Microsoft technologies, especially Windows and Office.

Responsibilities

• Deliver prompt and effective resolution to IT issues while maintaining high customer service standards.
• Manage and lead the IT support team, handling escalations and offering expert-level support.

Skills

Communication

Analytical Skills

Troubleshooting

Tools

Microsoft Windows

Microsoft Office

HPE

Cisco

Job description

Are you a tech-savvy leader with a passion for seamless IT operations and exceptional support delivery?

We're looking for an experienced IT Support Manager (Level 2) to lead our IT support function and drive operational excellence. You'll play a key role in troubleshooting complex technical issues, managing our Microsoft and Office environments, and mentoring a dynamic IT support team.

If you're proactive, solution-oriented, and a great communicator – we want to hear from you!

Key Responsibilities:

1. Deliver prompt and effective resolution to IT issues while maintaining high customer service standards.
2. Manage and lead the IT support team, handling escalations and offering expert-level support.
3. Administer and troubleshoot Microsoft environments including Windows, Office (Exchange, Teams, SharePoint, OneDrive).
4. Oversee Office security and compliance – user access, permissions, and data protection.
5. Develop and implement IT policies, processes, and best practices to improve support efficiency.
6. Monitor service desk performance, ensuring SLA and KPI targets are met.
7. Assist with network administration – including firewalls, VPNs, DNS, DHCP.
8. Lead system maintenance, patch management, and ensure IT security protocols are followed.
9. Drive IT projects such as migrations, upgrades, and new system rollouts.
10. Maintain accurate and up-to-date IT documentation – including asset registers and troubleshooting SOPs.
11. Experience with HPE and Cisco hardware/software is a must.

Requirements:

1. 5+ years of overall IT support experience, with 3+ years at Level 2.
2. In-depth knowledge of Microsoft technologies – especially Windows and Office.
3. Experience in managing Office environments and cloud solutions.
4. Solid grasp of networking protocols and infrastructure tools (TCP/IP, DNS, DHCP, VPNs, Firewalls).
5. Previous experience leading or managing an IT support/service desk team.
6. Strong analytical and troubleshooting skills.
7. Excellent communication and stakeholder engagement skills.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities to grow and lead in a forward-thinking IT team.
• Exposure to exciting projects and cutting-edge technology.
• Competitive remuneration and benefits package.