Tswana Speaking Customer Service Advisor

Surgo PTY Ltd; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An established industry player seeks a Tswana Speaking Customer Service Advisor to join their dynamic team in Century City. This role is vital for delivering exceptional customer service and addressing client inquiries. You'll leverage your inbound call center experience to assist customers, ensuring their needs are met efficiently. With a focus on problem-solving and effective communication, you'll thrive in a fast-paced environment. This opportunity not only promises personal growth but also allows you to contribute to a company committed to fair treatment and diversity. If you're ready to make a difference, this is the role for you!

Qualifications

• Minimum of 12 months inbound call center experience required.
• Fluent in Tswana and proficient in MS Office Suite.

Responsibilities

• Answer calls and respond to customer requests effectively.
• Identify and resolve customer issues using the in-house system.

Skills

Customer Service

Problem-Solving

MS Office

Research

Business English

Healthcare Knowledge

Disabilities Legislation

Education

Grade 12

Tools

CRM Systems

Job description

Tswana Speaking Customer Service Advisor

Job Description:

Our client based in Century City is seeking a Tswana Speaking Customer Service Advisor.

The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase business profitability, and remain committed to fair treatment of customers. The role involves direct communication with clients via inbound calls and providing responses to general contract and transactional inquiries.

Experience:

• Minimum of 12 months of unbroken inbound call centre experience
• Experience in healthcare, insurance, financial, or administration industries, with knowledge of relevant legislative environments (highly desirable)

Requirements:

• Passed Grade 12
• Fluent in Tswana (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Available immediately
• Fixed Term Contract
• Own transport (advantageous)

Key Responsibilities:

• Answer calls and respond to customer requests
• Provide customers with product and service information
• Identify, research, and resolve customer issues using the in-house operating system
• Complete call logs and reports
• Assist irate members and escalate issues when necessary to senior agents or team leaders
• Maintain productivity levels and meet quality standards
• Perform daily administrative functions and accurately capture information into CRM systems
• Support company policies and practices
• Review and action cases promptly
• Monitor Average Handling Time to meet standards
• Adhere to work schedules and monitor workflow
• Ensure cases are completed within SLA times
• Maintain customer quality standards and comply with business processes and legislation
• Communicate effectively at all organizational levels (verbal and written)
• Be solution-driven with excellent problem-solving and accuracy skills
• Work independently, taking initiative and demonstrating motivation
• Operate confidently in a dynamic environment with flexibility and adaptability
• Collaborate effectively within a team
• Prioritize workload and organizational tasks efficiently

Salary and Working Hours:

• Salary: R9500
• Monday to Friday, 08:00 to 17:00

Office Location:

• Century City

Application Instructions:

If interested, apply directly via this job board and quote reference number L5755W9R in the subject line or email body.

Additional Notes:

Surgo (Pty) Ltd is committed to employment equity and encourages applications from people with disabilities and diverse backgrounds. Due to high application volume, if you do not receive feedback within three months, consider your application unsuccessful and reapply if interested. Your CV will be stored for future opportunities unless you request otherwise by emailing [e-mail].

Required Skills:

Disabilities Legislation, Business Process, Healthcare, Salary, LTD, Insurance, MS Office, Administration, Research, Email, Customer Service, Business English