1st Line Service Desk Engineer

MindMatch Consulting; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A vibrant consulting firm in Cape Town is seeking a 1st Line Service Desk Engineer to join their support team. The role involves being the first point of contact for customers, troubleshooting technical issues, and ensuring customer satisfaction. Ideal candidates will have a background in IT support and excellent communication skills. Join a fast-paced environment and advance your career with hands-on experience in networking, security, and cloud services.

Qualifications

• Background in providing IT support.
• Good general IT knowledge and understanding.

Responsibilities

• Working within a technical helpdesk.
• Remote network troubleshooting.
• Supporting a range of technologies.

Skills

Communication

Problem Solving

Customer Service

Team Player

Education

CCNA certification

Job description

We are looking for a new 1st Line Service Desk Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading support team to ensure our customers get the most from our technology.

The successful candidate will be part of the Service Desk team, serving as the first point of contact for our customers, answering service desk cases, and escalating issues when necessary.

There will be hands-on experience in online security, networking, Wi-Fi, servers, firewall configuration, data handling, communications, and cloud services.

The Service Desk operates Monday to Friday, 0800-1800 (UK Hours).

If you want to further your career in a vibrant and fast-paced organization, this might be the role for you.

Responsibilities:

1. Working within a technical helpdesk
2. Remote network troubleshooting
3. Supporting a range of technologies
4. Using and maintaining industry-leading toolsets
5. Supporting VoIP and Wi-Fi solutions
6. Completing customer service requests
7. Ensuring successful onboarding of new customers
8. Meeting Service Level Agreements

The successful candidate will have:

• Background in providing IT support
• Excellent communication skills (both written & verbal)
• Good general IT knowledge and understanding
• Strong problem-solving skills
• Ability to work independently
• Team player attitude
• Good customer service skills
• Flexible attitude and strong work ethic
• Understanding of networking and protocols

Desirable Knowledge:

• Current CCNA certification or equivalent