Independent Investigator for Workplace Grievances (project-based)

Thusa Batho Labour Solutions; Pretoria; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company is seeking a professional service provider to investigate grievances and complaints in a project-based role. The successful candidate will conduct interviews, analyze data, and prepare reports with actionable recommendations. This position requires extensive experience in labour relations and relevant qualifications in law or HR.

Qualifications

• At least 10 years in labour relations.
• Examples of successful CCMA arbitration awards.

Responsibilities

• Review complaints and related documentation.
• Prepare a detailed report summarising investigation findings.
• Present findings and recommendations to the CEO.

Skills

Labour Relations

Confidentiality

Data Analysis

Education

Relevant qualifications in law

Qualifications in labour relations

Qualifications in HR

Job description

Our client seeks to appoint a professional service provider to investigate allegations, complaints, and queries about the grievance process (project-based position).

SCOPE OF WORK

• Review the complaint and related documentation.
• Conduct preliminary interviews with involved parties and witnesses.
• Gather evidence such as emails and reports.
• Interview all relevant parties to understand perspectives.
• Maintain confidentiality and ensure interviewees feel safe to speak.
• Analyze data for patterns and assess the accuracy of the grievance.

DELIVERABLES

• Prepare a detailed report summarising investigation findings.
• Provide actionable recommendations including remedial actions, policy changes, and training suggestions.
• Present findings and recommendations to the CEO concisely.

GOVERNANCE ARRANGEMENTS

• The appointed legal expert will be assisted by Human Resource Management.
• The Acting Senior Manager : HRM is responsible for project coordination.

REPORTING

• The service provider will report to the Chief Executive Officer.

Requirements

• At least 10 years in labour relations, examples of successful CCMA arbitration awards, and recent cases.
• Relevant qualifications in law, labour relations, or HR.
• Professional Memberships : registration with CCMA or SAUEO and an employer's organisation