Manager, Account Development

Keystone Project Recruitment; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading company in the financial sector is seeking a skilled professional to oversee daily payments and settlements for Trade Services and FX transactions. The role involves managing financial risks, ensuring compliance with regulations, and enhancing customer satisfaction. The ideal candidate will have expertise in SWIFT products and a strong focus on operational excellence, aiming for cost-to-revenue optimization while maintaining positive relationships with stakeholders.

Qualifications

• Experience in managing financial risks and operational costs.
• Strong understanding of SWIFT products and compliance regulations.

Responsibilities

• Oversee daily payments and settlements for Trade Services and FX transactions.
• Ensure compliance with Bank and Industry rules.
• Manage operational costs and identify cost-saving initiatives.

Skills

Financial Management

Risk Management

Customer Relationship Management

Process Improvement

Job description

In line with Bank and department strategy, oversee and manage the entire portfolio of daily payments and settlements for Trade Services and FX transactions (inwards, outwards, and FX queries).

Responsibilities

1. Ensure transactions are made accurately, on the correct date, and compliant with Bank and Industry rules.
2. Manage financial risks within the department and ensure efficient control and processing of functions according to documented procedures.
3. Control systems, personnel, financial performance (payments & budgets), and maintain internal and external customer relationships with the FX Payments department.
4. Serve as SME and Product Owner for SWIFT products, formulating and implementing related processes within industry and legislative regulations.
5. Provide input into budgets and business plans for Trade Services, FX transactions, and related costs such as SWIFT.
6. Monitor and manage operational costs monthly, striving for cost-to-revenue optimization.
7. Identify potential cost-saving and revenue-enhancement initiatives.
8. Manage day-to-day operations, ensuring quality service delivery to stakeholders.
9. Interpret customer requirements to provide timely solutions and enhance customer satisfaction.
10. Proactively identify issues and opportunities for process improvements and training needs.
11. Conduct presentations on FX processes and SWIFT products; communicate changes across departments.
12. Develop and maintain positive relationships with co-workers and stakeholders.
13. Ensure operational excellence as SME for SWIFT products, directing daily operations and capacity planning.
14. Develop future state policies, procedures, workflows, and documentation to improve process efficiency and compliance.
15. Ensure adherence to policies and procedures to minimize risks.
16. Identify and mitigate financial risks in manual payout processes.
17. Authorize high-value transactions within delegated authority, verifying accuracy before payout.
18. Ensure daily and monthly reconciliations are completed and issues are addressed promptly.
19. Assist staff with payment queries and represent the bank in industry forums like SWIFT NMG.

This position is advertised in line with our commitment to Employment Equity.