EduTech Specialist – After-Sales & Product Support

Kcsafrica; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative firm is on the lookout for a dynamic EduTech Specialist to enhance customer satisfaction through product demonstrations and technical support. This role is perfect for individuals passionate about educational technology and customer service. You will deliver engaging product demonstrations, provide essential after-sales support, and develop tailored training materials for clients. Join a supportive team that values professional development and offers a flexible working environment in a growing sector of educational technology.

Benefits

Competitive Salary

Bonus Opportunities

Training and Professional Development

Flexible Working Options

Qualifications

• Experience in EdTech or classroom technology solutions.
• Strong understanding of interactive displays and educational software.

Responsibilities

• Deliver product demonstrations for interactive panels and software.
• Provide after-sales technical support and training to clients.

Skills

EdTech

Interactive Displays

Communication Skills

Technical Support

Customer Service

Education

Bachelor’s Degree in Education

Bachelor’s Degree in IT

Tools

TutorTouch

Promethean

SMART

Clevertouch

Job description

Job Summary:

We are seeking a dynamic and tech-savvy EduTech Specialist to support our clients post-sale through product demonstrations, training, and technical support. This role plays a key part in ensuring customer satisfaction and enhancing the adoption of our interactive display and digital learning solutions. Ideal for someone passionate about educational technology and customer service.

Key Responsibilities:

• Deliver live and virtualproduct demonstrationsfor interactive panels and related software.
• Provideafter-sales technical supportand training to schools, teachers, and corporate clients.
• Assist withinstallation oversight, onboarding, and configuration of educational technology solutions.
• Maintain a strong understanding ofTutorTouchand other educational tech products to advise clients effectively.
• Developtraining materials, user guides, and video tutorials tailored to client needs.
• Act as the first line of support for technical troubleshooting and escalate issues when necessary.
• Collaborate with the sales and support teams to ensure a smoothhandover and client satisfaction.
• Provide feedback to the product and development teams based on user experience.

Key Skills and Qualifications:

• Experience inEdTech, ICT, or classroom technology solutions.
• Strong understanding ofinteractive displays, digital whiteboards, and educational software.
• Excellentcommunication and presentationskills.
• Ability to train bothtechnical and non-technical users.
• Customer-focused mindset with a passion for education and innovation.
• Ability to travel both national and international to client sites for onsite demonstrations and support.

Preferred Qualifications:

• Bachelor’s degree in Education, IT, or related field.
• Previous experience inteaching, educational consulting, or technical sales is a plus.
• Familiarity with platforms like TutorTouch, Promethean, SMART, or Clevertouch.

What We Offer:

• Competitive salary and bonus opportunities.
• Training and professional development in emerging educational technologies.
• Opportunity to work with innovative products in a growing sector.
• Supportive team environment and flexible working options.