Agent: Insurance Claims (Funeral Claims)

Capitec Client Care; Bellville; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player in the banking sector is seeking energetic and self-motivated individuals to join their team. This role focuses on administering and handling insurance claims to ensure efficient processing and exceptional client service. Ideal candidates will have experience in banking or insurance, particularly in dealing with Funeral insurance claims. You'll be part of a dynamic environment where your contributions will directly impact client satisfaction and operational efficiency. If you're passionate about service and ready to make a difference, this opportunity is for you!

Qualifications

• 1-2 years’ experience in banking, insurance, or client service.
• Experience in dealing with Funeral insurance claims.

Responsibilities

• Process all administration and sequestration matters/queries.
• Liaise with relevant stakeholders for effective communication.

Skills

Communications Skills

Reporting Skills

Administration Skills

Attention to Detail

Computer Literacy (MS Word, MS Excel, MS Outlook)

Education

Grade 12 National Certificate / Vocational

National Diploma

Tools

MS Word

MS Excel

MS Outlook

Job description

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Date: 9 May 2025

Location: Bellville, Western Cape, ZA

Company: Capitec Bank Ltd

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below
  
  

Purpose Statement

• To administer and handle all administration on insurance claims, matters and queries to ensure efficient processing and client service.
  
  

Experience

Minimum:

• 1-2 years’ experience in a banking, insurance, client service environment
• At least 1 year experience in dealing with Funeral insurance claims.
  
  

Ideal

• Treating Customers fairly (TCF)
• Financial Intelligence Centre Act (FICA)
• Protection of Personal Information Act (POPI)
• Financial Advisory and Intermediary Services (FAIS)
  
  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
  
  

Qualifications (Ideal Or Preferred)

• National Diploma
  
  

Knowledge

• Understanding of the Claims handling process
• Claims Administration knowledge
• Knowledge of Funeral Products (ideal)
• Understanding of the insurance industry and regulatory frameworks and bodies (ideal)
  
  

What you will be doing

• Process all administration and sequestration matters /queries
• Liaise with relevant stakeholders
• Hand-over of Ad-hoc recovery related queries
• Ad hoc tasks and support the team
  
  

Skills

• Communications Skills
• Reporting Skills
• Administration Skills
• Attention to Detail
• Computer Literacy (MS Word, MS Excel, MS Outlook)
  
  

Conditions of Employment

• Clear criminal and credit record
  
  

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Apply now »