Community Associate

Iwg Plc; Pretoria; On-site; ZAR 240 000 - 360 000; Full time

Job summary

Join a leading global workspace provider as a Community Associate, where you will enhance customer experiences and help maintain smooth operations in a dynamic environment. This full-time role offers training, career growth, and a supportive team atmosphere.

Benefits

Generous benefits and salary

Sales & KPI-led bonuses

Ongoing training and development

Work/life balance

Qualifications

• Experience in the service industry with diverse customers.
• Ability to work independently in a small team.

Responsibilities

• Create a great environment for customers.
• Ensure the centre runs smoothly and efficiently.

Skills

Customer service

Leadership

Tech

Problem Solving

Tools

MS Office

Job description

Who are We…?

In a world where businesses are quickly shifting to hybrid work, IWG is pioneering the workspaces of tomorrow.

We operate in multiple countries, providing workspace solutions to meet various requirements. Innovation, drive, and passion mean we're a company that is always growing and adapting to what the world needs.

A place for people who don't want to stay in their comfort zone

For people who push forward and give 100% to make things happen. Drive, Energy, Ambition, Ideas… What will you be doing?

What you'll be doing

Our centres offer busy professionals the perfect space in which to work, engage, and be productive.

Equipped to cater for their every need, they are built creatively, with the latest equipment and connectivity to support even the most hectic of working demands. You will be critical to making our centres run like clockwork.

Our buildings may be beautiful, and the tech top-notch, but it is people like you who really complete the experience.

If you join us as a Community Associate, you will help create a great environment for our customers, which means they return happy, time and time again.

What you'll need

• Customer service – this is at the heart of what we do, so you should have a background in the service industry and have dealt with a diverse mix of people and customers.
• We offer a comprehensive induction and lots of training, so we will consider people from a range of backgrounds such as Retail, Hospitality, the creative arts—anywhere where the customer is at the heart of the business.
• Leadership – You'll be working in a small team of between 2-5 people (depending on the size of your centre), so you should have experience working independently.
• Leaders at IWG are inspiring, caring, and nurturing to ensure their people feel motivated to deliver world-class customer service every single day.
• Tech – We use a variety of systems and tech in our centres, so you'll need to have a good command of basic IT packages such as MS Office. We will teach you the rest.
• Problem Solving – No two days will be the same; each one will throw up new challenges for you to overcome. Thinking on your feet to ensure your centre runs smoothly is essential.

What’s in it for you

• Work in an amazing office building with great facilities.
• A structured, comprehensive induction and ongoing training to help you settle into your new job and grow your career.
• Lots of variety and new challenges—no two days are the same.
• An opportunity to help run a centre as if it were your own.
• Dynamic working environments with committed teams to build great relationships with customers.
• Generous benefits and salary, along with sales & KPI-led bonuses and incentives.
• Work in a truly global business with locations in multiple countries, offering continual development and international mobility.
• A diverse and inclusive workforce.
• Work/life balance with standard business hours (Monday to Friday).
• A full-time, permanent job you can rely on.
• Opportunity to go far and work worldwide in a fast-paced environment.

We are looking for ambitious individuals eager to learn and advance their careers. Candidates with a strong customer focus will thrive, and we welcome applications from any sector or background.

IWG and its brands—including HQ, Regus, and Spaces—are equal opportunity, affirmative action employers. We invite applications from all individuals, regardless of ethnicity, gender, disability, religion, or sexual orientation. All applications will be considered and evaluated based on merit. Preference will be given to suitably qualified individuals from underrepresented groups, in accordance with our Employment Equity Plan, as required by the Employment Equity Act of South Africa.