Swedish speaking Customer Service Executive job – Competitive salary + benefits – Johannesburg,[...]

Language Recruiters; Johannesburg; Remote; ZAR 120 000 - 180 000; Full time

Job summary

A leading company is seeking a Customer Service Executive fluent in Swedish to join their remote team in South Africa. In this role, you will be the first point of contact for Swedish-speaking customers, addressing inquiries and ensuring exceptional service. Ideal candidates will have strong communication skills, relevant experience, and a passion for customer satisfaction.

Qualifications

• At least 1 year of experience in inbound Customer Service, preferably in a BPO or contact center.
• Must be at least 18 years old.
• Flexibility to work varying shifts within a 24-hour timeframe.

Responsibilities

• Anticipate and resolve customer issues while surpassing expectations.
• Serve as the first point of contact for Swedish-speaking customers.
• Provide assistance across phone, chat, and email platforms.

Skills

Fluency in Swedish

Fluency in English

Excellent communication

Computer competency

Education

NQF Level 4 qualification or Grade 12

Job description

Are you fluent in Swedish and passionate about delivering exceptional customer service experiences? Join our client as a Customer Service Executive, where your primary focus will be on anticipating and resolving customer issues while surpassing their expectations. Operating remotely from South Africa, you’ll serve as the first point of contact for our client’s Swedish-speaking customers, providing assistance across phone, chat, and email platforms. From addressing order inquiries to guiding customers through website navigation, you’ll play a pivotal role in ensuring a seamless experience. Utilizing a variety of tools, you’ll research, navigate, and communicate solutions effectively to enhance customer satisfaction.

Requirements for thisSwedish speaking Customer Service Executive jobin South Africa (Remote) :

• Must be at least 18 years old.
• Must have the legal right to work in South Africa.
• Proficiency in both Swedish and English, with excellent written and verbal communication abilities.
• Completion of an NQF Level 4 qualification, Grade 12 qualification, or higher.
• At least 1 year of experience in inbound Customer Service, preferably in a BPO or contact center environment handling phone calls.
• Competent in using computers for various tasks.
• Flexibility to work varying shifts within a 24-hour Monday to Sunday timeframe, including early, late, overnight, weekends, and overtime as required.
• Must have a dedicated, quiet workspace equipped with a desk and chair, free from distractions.
• Minimum 10Mbps download and 20Mbps upload speed (ADSL / LTE / WIFI / AirFiber). It’s essential to ensure that your address matches your profile location for connectivity purposes.

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Customer Service • Johannesburg, South Africa (Remote)