DTS Technician

iMasFinance; Centurion; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading company in Centurion is seeking a skilled IT Support Technician to ensure all IT equipment is functioning optimally. The role involves troubleshooting incidents, managing IT infrastructure, and supporting hardware and software projects. Ideal candidates will have a Grade 12 qualification and relevant IT certifications, along with strong problem-solving and analytical skills. Join a dynamic team focused on delivering high-quality IT support and infrastructure management.

Qualifications

• Minimum of 1-2 years applicable experience.

Responsibilities

• Troubleshooting and completion of incidents within SLA.
• Planning and rollout of a new site.
• Management feedback and reporting upon request.

Skills

Problem-solving

Analytical skills

Technological acumen

Project management

Customer relations

Education

Grade 12

A+

MCP

ITIL knowledge

N+ Qualification

MCSE

Job description

Job Purpose

To complete ISIS calls within the SLA. To maintain all iMas workstations according to best practices and ensure that all IT equipment is in working order.

Job Outputs

• Troubleshooting and/or solution and/or completion of incidents within SLA.
• Escalate incidents to third level support.
• Management feedback and reporting upon request.
• Planning and rollout of a new site.
• Hardware and software projects as per business requirements and SLA.
• Workstation setup, image setup, and maintenance.

Qualifications

• Grade 12
• Certificates: A+, MCP, ITIL knowledge, N+ Qualification, MCSE

Experience

• Minimum of 1-2 years applicable experience.

Knowledge and Skills

Understanding of all aspects relating to IT Infrastructure (LAN, WAN, Servers, Desktops, Security, Telecoms, Microsoft, UNIX). Current knowledge of Desktop Operating Systems and MS Shrinkwrap Applications. Problem-solving skills, analytical skills, technological acumen, project management skills (ability to work in project teams), and customer relations.