Sr. Supervisor, Clinical Liaison (Dentist Or Orthodontist) Based In South Africa

Align Technology; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

Align Technology is looking for a Senior Supervisor, Clinical Liaison in South Africa to lead a team of Clinical Specialists. This role focuses on driving growth, enhancing clinical confidence, and promoting digital dentistry through education. The ideal candidate will have a degree in Dentistry and strong leadership skills, with a passion for clinical excellence and innovation in the dental industry.

Qualifications

• Experience in customer relations and team leadership preferred.
• Excellent interpersonal and persuasive communication skills.

Responsibilities

• Lead and oversee a team of Clinical Specialists.
• Provide supervision, mentorship, and performance management.
• Analyze program outcomes and develop new strategies.

Skills

Leadership

Communication

Strategic Thinking

Education

Bachelor’s degree in Dentistry

Dental Technology

Dental Therapy/Hygiene

Tools

Microsoft Office

Job description

Supervisor, Clinical Liaison (Dentist or Orthodontist) - Based in South Africa

Join Our Team at Align Technology

We are seeking a Senior Supervisor, Clinical Liaison to lead and inspire a team of Clinical Specialists across the region. This leadership role focuses on driving growth, enhancing clinical confidence among customer dentists, and promoting digital dentistry in Africa through education on Align's innovative digital platform.

Department: Clinical

Location: EMEA - South Africa

As a mentor and strategic thinker, you will motivate your team to excel in their daily activities, deliver outstanding performance, and navigate the challenges of digital transformation in dentistry. Your role will significantly impact patient care and the adoption of digital solutions in the local dental community.

Key Responsibilities

1. Lead and oversee a team of Clinical Specialists to promote growth and clinical confidence through education on Align's protocols and ClinCheck software, including clinical troubleshooting.
2. Provide supervision, mentorship, and performance management for team members, including onboarding and training new hires.
3. Monitor team productivity, offer constructive feedback, and support personal development.
4. Analyze program outcomes, report findings, and develop new strategies for continuous improvement.
5. Investigate clinical-related customer inquiries, complaints, and adverse events to ensure quality service.
6. Demonstrate leadership and influence as a trusted 'go-to person' within the team and organization.

Qualifications and Skills

• Bachelor’s degree in Dentistry, Dental Technology, or Dental Therapy/Hygiene.
• Experience in customer relations and team leadership is preferred.
• Excellent interpersonal, listening, and persuasive communication skills.
• Strong presentation skills and ability to influence through public speaking.
• Strategic thinking with the ability to innovate and think outside the box.
• Fluent in English, with good analytical and computer skills, including Microsoft Office.
• Willingness to travel up to 60% across Africa.

Additional Information

This full-time role offers an exciting opportunity to be part of a rapidly growing international company committed to advancing digital dentistry. If you are passionate about clinical excellence and digital innovation, we encourage you to apply and make a lasting impact in the dental industry.