Receptionist / Administrator

Stratogo; Durban; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An established industry player in flexible packaging solutions is seeking a dedicated administrative support professional. This role is crucial for enhancing the efficiency of the Sales Team by managing front desk operations and executing various administrative tasks. The ideal candidate will thrive in a dynamic environment, ensuring smooth operations through effective data management and exceptional customer service. Join a forward-thinking company where your contributions will directly impact the success of the team and the satisfaction of clients. This is an exciting opportunity to grow within a supportive and innovative workplace.

Qualifications

• Experience in administrative support roles with a focus on customer service.
• Proficient in data management and organization.

Responsibilities

• Provide administrative support to the Sales Team to enhance productivity.
• Manage front desk operations and welcome guests.

Skills

Administrative Support

Customer Service

Data Management

Communication Skills

Organizational Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Syspro

Microsoft Office Suite

Job description

Our client, based in Durban, SA, is a specialist in providing high-quality printed flexible packaging solutions for various industries including food, beverage, confectionery, industrial, and general merchandise.

With state-of-the-art manufacturing facilities, we offer complete flexible packaging solutions from concept to completion, tailored to meet each customer's precise specifications.

Position Info:

Purpose of the Role:

Provide administrative support to the Sales Team to increase the efficiency and productivity of the department.

Manage the front desk daily, welcome guests positively, and execute a variety of administrative tasks to the highest standards.

Requirements:

• Update and maintain leads on Syspro.
• Generate Woolworths Datasheets.
• Generate Price Lists.
• Update and maintain Sales Turnover Trend, send to relevant Account Managers.
• Update and maintain New Business Trend, send to relevant Account Managers.
• Organise the sample room.
• Save and organise documents on the server.
• Generate and manage customer surveys.
• Assist with planning exhibitions or functions.
• Assist with changes to the website.
• Assist with product photos.
• Maintain the Critical Path Register and distribute list to CSRs weekly.
• Maintain the Trial Register and distribute to Account Managers monthly.
• Maintain the Customer Product Specification Spreadsheet, chase CSRs to ensure signed copy is received and saved on the server.
• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office, ensure visitors complete relevant paperwork.
• Maintain Visitor File.
• Offer guests refreshments and make refreshments.
• Assist with actioning Checklist for Customer Visits.
• Answer, screen, and forward incoming phone calls.
• Receive and pass on accurate messages when the appropriate person is not available.
• Receive, sort, and distribute incoming parcels.
• Update and maintain the Dispatch Spreadsheet, receive requests from Packaging World staff, forward details to courier, get courier quotes approved by Management, and complete waybills.
• Arrange travel and accommodation.
• Perform photocopying, scanning, laminating, binding, shredding, filing, and other general administrative tasks.
• Update and distribute the latest company telephone list.
• Prepare Weekly Sales Reports.
• Ensure compliance with BRC requirements.