Partnership Manager

Strategic HR Partner; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Ein dynamisches Unternehmen im Finanztechnologiebereich sucht einen engagierten Partnership Manager, der die Verantwortung für die Verwaltung und den Aufbau von Partnerschaften übernimmt. In dieser Rolle haben Sie die Möglichkeit, mit einem talentierten Team zusammenzuarbeiten und innovative Lösungen zu entwickeln, die den Kundenservice revolutionieren. Sie werden in einem schnelllebigen Umfeld arbeiten, in dem Ihre Kommunikationsfähigkeiten und Ihr Engagement für den Erfolg entscheidend sind. Wenn Sie eine Leidenschaft für Partnerschaftsmanagement haben und bereit sind, innerhalb Südafrikas zu reisen, dann ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung im Partner- oder Kundenmanagement ist erforderlich.
• Kenntnisse im Finanzdienstleistungssektor sind von Vorteil.

Responsibilities

• Verwaltung aller täglichen Engagements mit Partnern.
• Aufbau und Pflege von Beziehungen zu Partnern und internen Teams.
• Training von Agenten und Teamleitern zu unseren Dienstleistungen.

Skills

Kommunikationsfähigkeiten

Beziehungsmanagement

Detailorientierung

Lösungsorientierung

Organisationsfähigkeit

Education

Bachelor-Abschluss oder gleichwertig

Job description

SprintHive is offering the right candidate a great opportunity to join a fast-growing South African fintech company that enables seamless and innovative end-to-end customer onboarding services. Our solutions drive conversion rates, prevent fraud, and reduce risk and costs. SprintHive provides automated, easy-to-implement solutions that fully onboard a new customer in under two minutes. You’ll be surrounded by smart people passionate about cloud computing who believe that world-class support is critical to customer success.

Our partners are growing, and we are looking for a Partnership Manager to join the Partnership and Operations team. This team member should have excellent communication skills, be professional, customer-facing, highly organized, detail-oriented, solutions-focused, and eager to learn. The ideal candidate will be passionate about managing partnerships, demonstrate patience and energy, and be eager to understand the valuable services SprintHive offers to our partners. The role requires willingness to travel within South Africa for partnership visits, onboarding, and training, including proof of concept and go-live support.

Responsibilities will include:

1. Managing all day-to-day engagements and queries with existing and new partners.
2. Building and maintaining relationships—both partnership and internal.
3. Exhibiting excellent verbal and written communication skills externally and internally.
4. Managing partner and internal team expectations consistently.
5. Training agents and team leaders on our services, typically for proof of concept or product go-live.
6. Providing on-call support for partnership-related queries, including user access requests and password resets.
7. Preparing and delivering monthly access reports.
8. Preparing and presenting Partnership and Product Performance Reports.
9. Managing partner projects effectively.
10. Representing SprintHive at partnership meetings.
11. Collaborating with the broader SprintHive team to ensure a seamless partnership experience.
12. Assisting with the review and input into Partnership Agreements.

Requirements:

1. Previous experience in partner/client management.
2. Experience in the financial services industry; knowledge of products and technology is a plus.