Administration Support Officer

Elmo Cloud Hr & Payroll; KwaZulu-Natal; On-site; ZAR 120 000 - 180 000; Full time

Job summary

A dynamic insurance company is seeking an Administration Support Officer to join their Newcastle team. The role involves assisting with customer service tasks, data entry, and ensuring high-quality service delivery. Ideal candidates will be energetic, detail-oriented, and possess strong communication skills. This full-time position offers professional development opportunities and a supportive work environment.

Benefits

Competitive remuneration

Professional development opportunities

Wellbeing Program

Reward and Recognition Program

Qualifications

• Experience in handling confidential information.
• Ability to work collaboratively in a team and independently.

Responsibilities

• Assist customer service team with data entry and managing calls.
• Provide ongoing support to achieve team goals.

Skills

Digital literacy

Customer service

Communication

Problem-solving

Organisational skills

Education

Certificate III in Business Administration

Job description

Pacific International Insurance - Administration Support Officer

Pacific International Insurance is a dynamic cross-Tasman company operating as part of a respected global insurance organisation.

We have a diverse portfolio of insurance brands.

With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs of our customers in the ever-changing insurance landscape. Rapid Solutions has specialised in providing quality professional indemnity and liability insurance for property services businesses for more than 25 years.

We are looking to welcome a new team member seeking personal and professional growth in a collaborative and customer-centric environment.

About the Role

We are seeking an energetic, positive, and organised Administration Support Officer to join our team to support the functions of the Rapid team in achieving their goals. You will assist our customer service team with data entry, managing inbound and outbound calls and emails.

You will receive ongoing training and coaching to develop specialised skills, ensuring high-quality service delivery to our team and customers, aligned with regulatory requirements and business objectives.

This full-time position is based in our Newcastle CBD office, including secure onsite parking, with a preferred immediate start. The role involves working 38 hours per week, Monday to Friday.

Ideal Candidate

• Digital literacy and a quick learner
• Energetic, tenacious, with a passion for excellent customer service
• Excellent communication, attention to detail, and problem-solving skills
• Ability to prioritise tasks and work efficiently under tight deadlines
• Ability to work collaboratively in a team and independently, showing initiative
• Strong organisational skills
• Experience in handling confidential information

Desirable but not essential:

• Completion or enrolment in Certificate III in Business Administration or Business
• Previous experience in a call centre or insurance environment

Why Join Us?

• A purpose-driven company committed to delivering our services with Soft Landings
• Competitive remuneration and variable rewards
• Supportive, collaborative work environment valuing work-life balance
• Professional development opportunities such as LinkedIn Learning
• Wellbeing Program with EAP services and annual wellness reimbursement
• Reward and Recognition Program with monetary rewards and additional leave

If you're excited about this opportunity, please apply with your CV and cover letter. For further information or assistance, contact our People team at (contact information).