Account Manager - Cape Town

Travelport; Wes-Kaap; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading company in travel technology is seeking an Account Manager in Cape Town. This role involves managing the largest Regional Account in Southern Africa, focusing on customer retention and growth. Ideal candidates will have a strong background in B2B account management within the travel industry, excellent communication skills, and a customer-centric approach.

Qualifications

• Experience in contract/customer management.
• B2B experience in the travel industry.
• Strong commercial understanding of Travelport's business model.

Responsibilities

• Manage the largest Regional Account in Southern Africa.
• Develop retention and growth strategies for accounts.
• Build and maintain relationships with key decision makers.

Skills

Customer centric

Commercial skills

Account management

Communication

Interpersonal skills

Job description

Account Manager | South Africa - Cape Town

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous bachelorette party or long overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Account Manager! Search for Travelport on LinkedIn and hear from our amazing team.

What does a great Account Manager do?

A commercial role accountable for the retention and development of the largest Regional Account in the Southern Africa. The Account Manager will focus on the renewals and support for customers.

Responsibilities include:

• Account Manager for the largest Regional Account in Southern Africa, working in a team of 4.
• Primary Agency Sales point-of-contact for the account and represents the organization to the customer and the customer to the organization.
• Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
• Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimization, Project Management, Solution Consultants, Solution Developers and API support resource.
• Ensure Travelport support resources are optimized to deliver the best customer experience.
• Build senior relationships throughout the customers organization and play a strategic role in growing their businesses.
• Builds and nurtures business relationships with key decision makers.
• Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
• Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory.
• Responsible for mapping customer requirements for Travelport’s products and services to grow the business.
• Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
• Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
• Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
• Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.

Who we are looking for in this role:

• Highly self-motivated, customer centric, can-do attitude, positive outlook.
• Contract/Customer Management experience.
• Working experience in a business-to-business environment within the travel industry.
• Strong commercial skills, including ability to translate customer business requirements into definable actions by addressing the market environment.
• Excellent account/relationship management to create opportunities for business enhancement within an account.
• Strong self-management skills for pipeline management, updating sales database and reporting.
• Excellent communication and interpersonal skills - persuasive and capable of influencing senior stakeholders both internally and externally.
• Possessing a high degree of self-motivation, confidence, assertiveness, and an ability to respond to rapidly changing environments.
• Strong commercial understanding of the Travelport business model, core drivers & technology requirements.
• Will have a high degree of numeracy and financial acumen.
• Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.
• Ability to assess/analyze situations, grasp complexities and identify issues, applying sound judgement.

Interested? We’d love for you to get in touch! *