Collections Agent

Shapiro Shaik Defries and Assoiates; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading company in debt collections is seeking an Outbound Debt Collections Agent to manage delinquent accounts. The role involves negotiating payments, ensuring compliance with debt collection laws, and achieving high collection rates. Candidates must have a Matric qualification and a minimum of one year experience in a similar role. Strong communication and negotiation skills are essential, along with the ability to work autonomously and as part of a team.

Qualifications

• Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.
• Good knowledge on the DCA and NCA.

Responsibilities

• Contact debtors and negotiate payment on delinquent accounts.
• Ensure high level collections within the set parameters of the DCA.
• Analyse accounts and devise a collections strategy.

Skills

Computer Literate

Excellent verbal and written communication

Outstanding telephone etiquette

Strong negotiations skills

Mathematical ability

Time management

Education

Matric qualification with Maths Literacy

Relevant tertiary qualification

Job description

OUTBOUND DEBT COLLECTIONS AGENT

Basic Salary + Uncapped Commission

JOB ROLE

To contact debtors and negotiate payment on delinquent accounts while creating a sense of urgency on the payment thereof.
Ensuring high level collections at all times within the set parameters of the Debt Collection Act (DCA), National Credit Act (“NCA”) and the Company policies and procedures.

QUALIFICATIONS & EXPERIENCE REQUIRED

Minimum Matric qualification with Maths Literacy is mandatory.
Relevant tertiary qualification is an advantage.
Minimum 1 year as a Debt Collection Agent in an Outbound Call Centre.
Worked with targets and deadlines.
Analyse accounts and devise a collections strategy to resolve each case by collecting money due.
Good knowledge on the DCA and NCA.
Very Good Knowledge and understanding of debt counselling, debt review, debt mediation experience, administration and sequestration.

COMPETENCIES & SKILLS
Computer Literate
Excellent verbal and written communication skills with great listening skills.
Outstanding telephone etiquette and interpersonal skills.
Good typing and accuracy skills.
Mathematical ability.
Strong negotiations skills with the ability to handle objections and be assertive when required.
Good general administration, planning and organizing, and time management skills.
Tenacious, with ability to work autonomously and take accountability.
Target driven and self-motivated.
Team player.
Highly motivated individual
Must be willing to work Rotational Shifts leaning more to power Shift due to the nature of calls.
TO APPLY

Forward your CV and qualification copies (Note that applications without qualification certificates will be rejected.)

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Pay: From R5 000,00 per month